Your Privacy Rights

• Interact with our websites, mobile applications, social media sites and handles, and online services;
• Subscribe to receive information, including marketing communications from us;
• Participate in contests, sweepstakes, promotions, surveys, and research conducted by us;
• Visit one of our stores, venues, campgrounds, or events;
• Interact or engage with us as a current, former, and prospective service provider or business partner; and/or
• Otherwise communicate or interact with us, such as when you email or call us (collectively, our "Services").

Additional Notices. Depending on how you engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants or to current or former employees in the context of their employment with us. Additionally, personal information we process pursuant to the federal Gramm-Leach-Bliley Act ("GLBA") is covered by a different privacy notice.

Aggregated and Deidentified Data. We may use, disclose, and otherwise process aggregated or deidentified data related to our business and your use of the Services for quality control, analytics, research, development, and other similar purposes. Aggregated and deidentified data is not personal information. CWGS is committed to maintaining and using deidentified data in compliance with applicable law.

Third Party Links. We may offer links to or from our Services via websites, services, and resources operated by third parties. We offer these links as a convenience. We are not responsible for the privacy practices, content, or policies of websites operated by third parties, and you should inquire about the privacy practices of such third parties before providing any personal information to those third parties.

• Contact Information. We may collect your name, phone number, email address, and physical address when you create an account or complete a transaction with us.
• Account and Profile Information. If you create an account with us, we may collect your account username and password and personal information you post to your profile or account or that you otherwise submit to us through your account.
• Demographics. We may collect certain demographic information, such as date of birth, and other personal information requested via forms, such as lead generation forms.
• Payments and Purchases. If you make purchases through our Services, we may collect payment information such as payment card details, payment type, credit card number or other payment account details, including billing and shipping address.
• Events and Bookings. If you make an appointment/reservation booking via our Services, we may the personal information provided to make such appointment/booking.
• Marketing and Promotions. If you agree to receive direct marketing communications from us, such as when you subscribe to our email newsletters, we may collect your email address.
• Online Submissions. We may collect any personal information you provide by interacting via our online forums and with our online chat features, or by commenting on content posted in public areas of our Services. Please note that these comments posted in public areas of our Services are also visible to other users of our Services.
• Social Media Information. We may collect your social media handle when you interact with our Services through social media.
• Surveys and Feedback. We may collect the personal information you provide when you complete a survey administered by us or otherwise provide us with feedback.
• Sweepstakes, Contests, and Promotions. We may collect the personal information you provide when you participate in a contest or sweepstakes we offer, which may include your social security number (or other applicable government identification number) and driver’s license number if you win such contest or sweepstakes. We may also be required to post the names of winners depending on the jurisdiction.
• Communications and Interactions. If you contact us, such as at our call centers, we may keep a record of that correspondence and any information provided, including via call recording. When you email or otherwise communicate with us, we collect and maintain a record of those communications. If you interact or engage with us via the live chat functions available through the Services, we collect your messages, questions, feedback, and any other information you so choose to provide.
• Health Information. We may collect medical or health information you provide to us when requesting special accommodations or filing incident reports while using our Services.
• Business Development Information. To assess and pursue potential business opportunities, we may collect and receive personal information about current, former, and prospective service providers and business partners including name, company information, contact details, and communications records.
• Other Information. We may collect any other personal information you choose to submit to us via our Services.

• Device and Browsing Information. Details of your visits to our websites and Services, and personal information generated in the course of the use of our Services, including traffic data, general location data, which may be derived from your IP address, weblogs and other communication data, and how you reached our websites (the referring and exiting URLs). We also may collect details regarding the device you use to access our Services, including, but not limited to, your IP address, unique ID, operating system, and browser type.
• Activities and Usage. We also may collect activity information related to your use of the Services, such as information about the links clicked, searches conducted, features used, items viewed and added to your cart, files and content uploaded, streamed, or deleted, time spent within the Services, and your interactions with us and others within the Services.
• Location Information. When accessing our websites on a mobile device or using any of our mobile applications, we may access your general location if you have enabled location services on your device for our mobile applications. We also may collect GPS details from your motorized RV (if enabled with such functionality) if you do not delete this data from your vehicle’s device before you provide us with your motorized RV.
• Interactions. We may collect personal information about how you interact with our Services, such as our emails, ads, and newsletters, including whether you open or click links in any correspondences.
• Images and Videos. We may collect your photographic or video image if you visit one of our stores.

• Personal information about your browsing history, search history, and interactions with websites, applications, and advertisements.
• Personal information from our business partners with whom we collaborate on various matters, including if you make purchases from marketplaces that sell our products and services.
• Personal information to further supplement or validate the information we otherwise collect about you.

• Providing our Services. To allow you to maintain your account with us and otherwise run our day-to-day operations, to provide you with our products and services, including to complete transactions, to take steps to enter into a contract for a sale or for services, to process payments, to fulfill orders, to send service communications (including product safety and recall-related notices), and for other customer service functions.
• Marketing and Promotions. Subject to applicable law, to contact you regarding offers, promotions, discounts, and other services, provided by us or our third-party business partners that may interest you.
• Tailored Advertising and Ad Effectiveness. To deliver tailored advertising of our Services based on your preferences or interests across services and devices and for measuring the effectiveness of ads, including understanding our customer base and purchasing trends. This includes creating custom audiences on social media websites and search engine platforms.
• Responding to Inquiries. To contact you in response to an inquiry, complaint, or incident report. This includes responding to your comments and reviews of our Services on social media websites and search engine platforms.
• Research and Surveys. To administer surveys and questionnaires, such as for market research or customer satisfaction purposes.
• Planning and Managing Events. For event planning and management purposes, including registration, attendance, connecting you with other event attendees, and contacting you about relevant events and Services.
• Customization and Personalization. To tailor content we may send or display to you, to enable additional features on our Services, and to provide you with a personalized service.
• Membership Program. If you are a member of our Good Sam Membership program, to administer that program.
• Improving our Services. To improve and grow our business, including understanding how our Services are being used, for analytics purposes, and to develop new features, products, or services, and for internal quality control and training purposes.
• Auditing, Reporting, and Other Internal Operations. To conduct financial, tax, and accounting audits; audits and assessments of our operations, privacy, security, and financial controls and compliance with legal obligations; our general business, accounting, record keeping, and legal functions; and to maintain appropriate business records and enforce company policies and procedures.
• In support of our General Business Operations. To assess, execute on, and implement mergers, acquisitions, reorganizations, dispositions, bankruptcies, and other business transactions such as financings.
• Protecting our Rights and Responding to Legal Requests/Obligations. To protect the Services and our business operations, and to protect our rights or those of our stakeholders; to detect, investigate, and prevent activities that may violate our policies and Terms of Use, or activities that may be fraudulent or illegal; and to comply with legal requirements regarding the provision of products and services.
• Other Purposes. For other purposes where we provide notice, obtain your consent, or that are otherwise required or permitted by applicable law.

• Affiliates and Subsidiaries. We may disclose personal information with current or future affiliates or subsidiaries to provide services and for research, marketing, and other purposes consistent with this Policy.
• Service Providers. We may disclose personal information to service providers who perform functions on our behalf. These service providers include entities that provide delivery services, customer information management services, customer communications and marketing services, billing and collection services, payment processing and order fulfillment services, auditing and accounting services, professional services/consultants, analytics services, security services, companies who administer our products and services, and IT services, such as internet service providers and operating systems and platforms.
• Social Media Platforms. We may respond to or otherwise engage with social media posts or messages directed at one of our accounts, or which reference our products or services. If you publicly share content about us or our products or services, we may choose to re-post or otherwise share that content with social media companies and our followers, subject to the terms of the relevant social media platform. Additionally, your interaction with us through social media typically allows the social media company to collect some personal information about you through cookies or other tracking mechanisms on our websites. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ privacy policies to better understand their data collection practices and privacy settings.
• Third-Party Advertisers. We may disclose personal information to third-party advertisers for marketing and advertising purposes. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting on our behalf. For more information, please see the " Cookies and Similar Technologies " section below.
• Business Partners. To enhance your user experience, we may provide personal information to a select group of companies that offer products and services that may interest you. For example, we may offer promotions – such as sweepstakes or free camping – in collaboration with business partners. We may disclose your personal information with these business partners if they need it to send you a product, such as to fulfill a prize or the offer of a free night of camping.
• Other Users. If you submit or make available information through our public-facing, interactive online features and forums, such as when you post reviews, testimonials, or questions about our products or services, information such as your name, review, testimonial, or question, may be available to, and searchable by, other users of the Services.
• Acquirers of Business Assets. We may sell certain of our businesses or assets to other companies in connection with mergers, acquisitions, reorganizations, dispositions, bankruptcies, and other business transactions such as financings. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your personal information likely will be disclosed and transferred as an asset to such company, as well as in contemplation of such transactions (e.g., due diligence).
• Law Enforcement and Government Authorities. We disclose personal information to comply with legal proceedings, such as pursuant to a court order or subpoena, or if we reasonably believe such action is necessary to comply with the law and the reasonable requests of regulators, law enforcement, or other public authorities; to enforce our Terms of Use, sweepstakes/contest rules; to assert or defend other legal claims; and to protect the safety, integrity, and security of our Services, users, and information.
• Others as Permitted or as Required by Law. We may disclose personal information in other ways not described above that we notify you of or that we obtain your consent for, or that are otherwise required or permitted by applicable law.

We use a combination of physical, technical, and administrative safeguards designed to protect the personal information we process via the Services. While we use these precautions to safeguard your personal information, we cannot guarantee the security of the networks, systems, servers, devices, and databases we operate or that are operated on our behalf.