First, make sure you've signed up to receive the emails you want.
Manage your email communication preferences online in the Account section. You can individually select which emails you'd like to receive. When selecting your email preferences, if you don't see boxes to check or un-check for individual email solicitations, click the + sign to the right of your email address to open up the check box selection menu.
Confirm that the email address associated with your Good Sam Club membership is correct
Visit the Account page to be sure that we have your current email address. If your email address needs to be updated, click "Edit" to the right of your email. After you've made the edit, be sure to save your changes.
Check your spam folder
If you have already signed up for Good Sam emails and are experiencing issues receiving them, check your spam/junk folder. If you use a spam filter, make sure you have not inadvertently flagged emails from the "@e.goodsamclub.com" domain as spam. If your problems receiving email persist, please contact your internet service provider's technical support department and ask how to "whitelist" emails from GoodSamClub.com.
Make sure your Internet Service Provider isn't blocking the messages
Your Internet Service Provider, such as Hotmail or Yahoo, may be using filters to prevent unwanted emails from reaching your inbox. Sometimes, these filters also block messages you want to receive. In most cases, adding us to your list of trusted senders will solve this issue.
How to Add a Trusted Sender to Contact List
- AOL: select "Add Contact" or “New Contact”
- Yahoo! Mail, Outlook or Outlook Express: select "Add to Address Book"
- Hotmail or MSN: add GoodSamClub@e.goodsamclub.com to your list of contacts