Good Sam Membership Frequently-Asked Questions

Membership

I am currently enrolled in Automatic Renewal. How do I opt out?

You may opt out of Automatic Credit Card Renewal at any time prior to the date you are charged for renewal, approximately one month before your membership expires. Simply contact Member Services at 1-866-205-7451.

What if I join or renew now, but decide later that I no longer want to be a member? Can I get a refund?

Membership fees are non-refundable.

Do I have to be a Good Sam member to be eligible for a Roadside Assistance membership?

No. Good Sam membership and Roadside Assistance are separate programs. You do not have to be a Good Sam member to become a Roadside Assistance member. However, Good Sam members receive VIP Dispatch when calling into Roadside Assistance.

Does the Good Sam membership include Roadside Assistance or TravelAssist?

No. Good Sam membership, Roadside Assistance and TravelAssist are individual programs that all require a paid membership separately.

Instant Fuel Discounts

What are the savings with the Good Sam membership card?

Gas (U.S.): save 5¢ per gallon
Diesel (U.S.): save 8¢ per gallon
Gas & Diesel (Canada): save 1¢ per liter
Propane: save 5¢ per gallon
Waste Dump: save $2.50 (off $10 fee)
Special pricing & deals in Pilot and Flying J retail stores & restaurants

What form of payment can I use?

Use your own form of payment in conjunction with your Good Sam membership card & receive discounts at the pump! The discount will come off the cash or credit price, depending on what form of payment you use (cash/credit price in truck lanes only).

Does it work at truck diesel lanes?

You will need to come inside, scan your Good Sam membership card, and prepay in order to use at the truck lanes. You will NOT need to come inside using the RV or auto lanes. The discount at the truck diesel lanes will be off the cash or credit price depending on how you pay.

How do I receive my discount?

Follow the prompts at the pump: If using the RV or the auto lanes, simply swipe your credit card then swipe your Good Sam membership card when it asks for a loyalty card. You will see the price at the pump decrease.

If using the truck lanes, you need to go inside to swipe your form of payment, then, when prompted for a loyalty card, swipe your Good Sam membership card to see your savings!

Does the card offer the “start the pump” feature?

No. You will need to prepay in the truck lanes.

Does the discount apply to any volume of fuel?

Yes, the discount applies to any volume of fuel you are purchasing.

Do all Pilot and Flying J locations offer RV lanes?

Almost all Flying J locations offer RV lanes. About 40 Pilot locations offer RV lanes. As Pilot Flying J builds new locations, they will also have RV lanes and other RV amenities such as waste dumps and bulk propane.

Why is this benefit only available at “select” Pilot and Flying J locations?

We say "select locations" for 2 reasons:

1. Certain laws and regulations prevent Pilot Flying J from offering the discount in Wisconsin. .

2. Pilot Flying J has "dealer" locations, which are locations they do not own. As such, these locations can choose to "opt out" of the discount programs. Dealer locations are only required to give the discount for diesel at the truck diesel lanes and only for transactions started at the pump. Dealer locations do not offer discounts on gasoline and do not accept the cards in store. All of the approximately 100 dealer locations are denoted in the Pilot Flying J mobile app.

Why does the pump cut off based on the credit card I'm using for payment?

The credit card companies set limits to the stations as to what they’ll reimburse for any fraud transactions. The stations, in turn, set a pump cut off limit due to these credit card company fraud reimbursement regulations. Individual stations can set their own pump cut off limit based on the amount of loss risk they’re willing to take in relation to the credit card companies fraud reimbursement limit (avg. is $75).

For example: if a station sets a $125 limit and customer pumps $125 in gas, if the charge is disputed/determined fraud the credit card company will only reimburse the station up to its maximum preset fraud reimbursement limit (currently $75 for Visa & MasterCard). The station takes a $50 loss on the transaction because they opted to set a pump cut off higher than the standard credit card company fraud reimbursement limit.

This allows the credit card companies to be able to tell their card holders that they aren’t setting a pump cut off limit on your card. True, they aren’t setting a limit to the card holder. They are setting the limit to the station.

Below lists pump cut off limits at company owned stores (not dealer locations):

AUTO LANE Pump Cut Off Limits:

Visa (credit/debit): $150
MasterCard (credit): $100
MasterCard (debit): $75
Discover: $75
Amex: $100

RV LANE Pump Cut Off Limits:

Visa (credit/debit): $495
MasterCard (credit): $100
MasterCard (debit): $75
Discover: $75
Amex: $100

What is the status of the Pilot Flying J RV MyRewards card?

The former RV Real Value, RV Frequent Fueler Advantage, and RV MyRewards cards will no longer be issued by Pilot Flying J. Going forward, the only way to receive fuel discounts at Pilot Flying J will be through joining Good Sam and using either the Good Sam Club membership card or applying for the Pilot Flying J RV Plus Charge Card. Note that Professional driver MyRewards loyalty cards will continue to be issued to professional truck drivers only.

Why am I seeing a "please see cashier" message at the pump?

When using your Good Sam membership card with your personal debit/credit card, first swipe your debit/credit card at the pump. The pump will prompt you to insert your "loyalty card"--this is when you swipe your Good Sam membership card.

If you swipe your Good Sam membership card first, the pump will present a "Please see cashier" message.

Pilot Flying J RV Plus Charge Card

What are the savings with the Pilot Flying J RV Plus Charge Card?

Member Savings:

Gas (U.S.): save 5¢ per gallon
Diesel (U.S.): save 8¢ per gallon
Gas & Diesel (Canada): save 1¢ per liter

Life Member Savings:

Gas (U.S.): save 6¢ per gallon
Diesel (U.S.): save 8¢ per gallon
Gas & Diesel (Canada): save 2¢ per liter

Elite Member Savings:

Gas (U.S.): save 7¢ per gallon
Diesel (U.S.): save 9¢ per gallon
Gas & Diesel (Canada): save 2¢ per liter

All Member Additional Savings:

Propane: save 10¢ per gallon
Waste Dump: save $5 (off $10 fee)
Special pricing & deals in Pilot and Flying J retail stores & restaurants

How do I get the Pilot Flying J RV Plus Charge Card?

The RV Plus Charge Card is offered by Pilot Flying J to Good Sam members only. Application and approval process is required. Apply online or call 1-855-478-7587.

When applying for the card, you will be required to enter an email address where your statements will be sent every 30 days. After you finish the application, a confirmation email will be sent to the email address that you provided to ensure that your email address will accept emails from us. You must click on the link in this email and "submit" your application before your application will be processed.

What form of payment can I use?

The required form of payment is the RV Plus Charge Card. Cash payments are not eligible for the discounts. Your Good Sam membership card is not necessary. When paying your RV Plus Charge Card bill, you can: mail in a check, call in a payment, submit a payment through your RV Plus Charge Card online account, use bill pay through your bank or set up monthly automatic drafts.

Does it work at truck diesel lanes?

Yes, the RV Plus Charge Card can be used at the truck diesel lanes. And, when you use the RV Plus Charge Card you will always receive your discount off the cash price!

Does the discount apply to any volume of fuel?

Yes. Also, there is no “single transaction” limit cut off like with credit cards. The RV Plus Charge Card allows you to fill up as much as you need in a single swipe (up to the amount of credit you have available on your charge card).

Does the card offer the “start the pump” feature?

Yes. The RV Plus Charge Card not only lets you start the truck diesel pumps, but also lets you pay at the pump just like at the RV and Auto lanes, so no need to come inside at all. Note that if you’re in the truck lanes, you'll need to go inside if you want a receipt. Instead of waiting in line, you can use the Driver Kiosk.

Does my balance need to be paid off each month?

Yes, all balances must be paid in full at the end of each billing cycle. Unlike a credit card, the RV Plus Charge Card requires payment in full each month. By paying the balance monthly, the RV Plus Charge Card saves you from costly interest charges. This allows you to receive the fuel discounts, plus the convenience of a charge card without accruing costly interest charges.

Once I have my RV Plus Charge Card, how will I receive my statements?

All statements are sent via email. This guarantees you will receive timely statements each month. You may also log into your RV Plus Charge Card online account to view your statements at any time.

My RV Plus Charge Card has a $1,000 credit limit. How can I get a higher credit limit?

When applying, if you note preference to pay your RV Plus Charge Card bill online (manual payment), you will be issued a $1,000 credit line & a $2,500 limit if you choose to pay your bill via auto-draft. Both of these limits can be increased based on your credit score by calling the RV Plus Charge Card Customer Service at 1-855-478-7587.

Where can I see my discounts?

Your fuel discount can be seen at the pump and on your purchase receipt. Statements will reflect the already discounted price per gallon (or liter in Canada).

What information do I need to use my RV Plus Charge Card?

You'll need your control number and your RV Plus Charge Card. Your control number must be entered for every purchase and functions as your PIN. Your control number is sent to the email address that you provide in the application process and can be changed at any time either online or by calling RV Plus Charge Card customer support at 1-855-478-7587.

Can I use my RV Plus Charge Card at every Pilot and Flying J location?

Yes. However, there are a few "dealer" locations in which Pilot Flying J only supplies diesel fuel, not gas. At "Dealer" locations, the RV Plus Charge Card only works at the truck diesel lanes for diesel fuel, the card is not accepted at the Auto/RV pumps or inside the store. View locations that offer the discount.

What information do I need to log in to my account online?

You'll need two important pieces of information:

1. Your User ID. Your User ID is sent to the email address that you provide in the application process.
2. Your password. Your password is included in the letter you will receive with your RV Plus Charge Card.

Both your User ID and password are required in order to log in to your account online. If you need assistance in recovering any of this information, please contact RV Plus Charge Card Customer Service at 1-855-478-7587.

Can the RV Plus Charge Card savings and the Good Sam membership card savings be combined?

No, the RV Plus Charge Card and the Good Sam membership card discounts can't be combined.

Trip Planner

What is the Good Sam Trip Planner?

The Good Sam Trip Planner is an online tool that assists members with planning their next adventure across the U.S. & Canada. It is an exclusive benefit for Good Sam members.

Who do I contact if I have any questions regarding the Good Sam Trip Planner?

Please contact a member of our Member Services team via email @ [email protected]. Someone will be happy to assist you.

Why does my Garmin GPS device set the routing option to "Off Road" for my planned trip? How can I change my GPS routing option?

Garmin devices use three different routing preferences: Faster Time, Shorter Distance, and Off Road. Off Road option tells the GPS device to follow a path for the route which is not restricted to just roads. In order to see the route following the road, you will have to switch the routing preference in your Garmin GPS device to "Faster Time" or "Shorter Distance". For more information about routing preferences, visit Garmin.

Life Membership

How do I learn more about Life membership?

Learn more about the benefits of Life Membership and how to upgrade your current membership.

Elite Membership

How does someone become an Elite member?

Great question! There are two types of Elite memberships, Good Sam RV Elite and Good Sam Elite.

Good Sam RV Elite – To show appreciation for your business, when you purchase an RV from a Camping World or RVs.com location you will be upgraded to a Good Sam RV Elite membership that is valid for three years from the date of your RV purchase.
Good Sam Elite – A 3YR Good Sam Elite membership can be purchased through any of our Good Sam membership sales channels.

What if I’m already a Good Sam Life member?

If you are already a Good Sam Life member prior to your RV purchase from Camping World or RVs.com location, your Life membership and existing Life membership number will remain active for Life, but for three years from your RV purchase date you will enjoy the enhanced benefits and status of Good Sam RV Elite.

What are the benefits of Elite membership?

Elite members enjoy the highest level of savings available, including:

Good Sam Elite Tech Help Line where our trained technicians help guide you through troubleshooting issues you might be experiencing with your RV
Elite Concierge Service where our dedicated team of Elite Member Care professionals are available to assist you
5% off installation fees at Camping World and RVs.com retail locations
Free Admission to any Good Sam RV Show nationwide (up to 2 tickets)
And much more!

Can Elite membership be renewed?

A Good Sam Elite membership can be renewed at any time.

Online Account Information

Why do Good Sam members have to register and/or sign in online?

While you don't have to sign in to visit many sections of the website, only members gain access to all content on the site. Members need to sign in so we can recognize you as a member and provide complete access to all of the members-only content available online. If you try to access a section of the site that is for members-only, you'll be prompted to sign in to gain access.

Can I sign in to goodsam.com from any computer?

Yes. Use the email address and password you set up for your online account.

How do I change my email address or password that is associated with my online Good Sam account?

To update your online account information, visit Account and select the information you wish to update.

Member Account Information

Where can I find my membership number?

When you join Good Sam Club, within 48 hours you'll receive an email with online access to your membership number. Once you receive your membership card, your membership number will also be on your membership card.

Where can I find my membership expiration date?

Visit the Account section online to view your expiration date. Your expiration date is also listed on your membership card.

My name has changed, how do I update for my membership account?

To change your name, contact Member Services at 1-866-205-7451.

How do I update my email address, address and/or phone number?

You can update your personal information in the Account section online. The only information you can't update online is your name. You'll need to contact Member Services to update your name.

What do I do if I lose my membership card?

Request a replacement card by contacting Member Services at 1-866-205-7451. While you await your new card to arrive via mail, you may print a temporary membership card online.

How long will it take for my membership to become active after enrolling?

Please allow up to 48 hours for our system to process your membership from the time of enrollment.

How long will it take for my membership cards to arrive in the mail?

It can take 2-3 weeks for your welcome package to arrive in your mailbox.

Communication Preferences

How do I unsubscribe from email communications?

Manage your email communications online in the Email Preferences section. This covers emails from all businesses: Camping World, Good Sam, MotorHome and Trailer Life magazines and more.

If you don't see boxes to check or un-check for individual email solicitations, simply click the + sign to the right of your email address to open up the check box selection menu.

How do I unsubscribe from postal mailings from Good Sam services?

To unsubscribe from postal mailings, contact Member Services at 1-866-205-7451.

How do I unsubscribe from postal mailings from Camping World?

To unsubscribe from Camping World postal mailings, email your request to [email protected]. Include your name, physical address and Good Sam member number.

What should I do if I am not receiving emails and would like to receive them?

First, make sure you've signed up to receive the emails you want.
Manage your email communication preferences online in the Account section. You can individually select which emails you'd like to receive. When selecting your email preferences, if you don't see boxes to check or un-check for individual email solicitations, click the + sign to the right of your email address to open up the check box selection menu.

Confirm that the email address associated with your Good Sam membership is correct
Visit the Account page to be sure that we have your current email address. If your email address needs to be updated, click "Edit" to the right of your email. After you've made the edit, be sure to save your changes.

Check your spam folder
If you have already signed up for Good Sam emails and are experiencing issues receiving them, check your spam/junk folder. If you use a spam filter, make sure you have not inadvertently flagged emails from the "@e.goodsamclub.com" domain as spam. If your problems receiving email persist, please contact your internet service provider's technical support department and ask how to "whitelist" emails from GoodSamClub.com.

Make sure your Internet Service Provider isn't blocking the messages
Your Internet Service Provider, such as Hotmail or Yahoo, may be using filters to prevent unwanted emails from reaching your inbox. Sometimes, these filters also block messages you want to receive. In most cases, adding us to your list of trusted senders will solve this issue.

How to Add a Trusted Sender to Contact List