RV Service Assistant

RV issues or requesting professional service. Please have your Good Sam Membership number or Subscriber ID ready.

Troubleshoot mechanical & appliance issues

Request professional service appointments

Access exclusively for Good Sam Elite members

Start Chat Join Elite

By clicking Start Chat, you agree to our Terms of Use and acknowledge that this AI tool is designed to provide general information guidance only and is not a substitute for professional inspection, repair, or emergency services. Please consult a service professional with additional questions.

RV Service Assistant

Frequently asked questions

We've compiled the most important information to help you get the most out of your experience. Can't find what you're looking for? Contact us.

General

Our AI Agent is a specialist designed to help Elite members with:
  • Technical Troubleshooting: Real-time guidance for issues with RV systems like refrigerators, AC units, solar panels, electrical faults, and plumbing.
  • Maintenance Guidance & Tips
  • RV Service Appointment Requests: Helping you book maintenance, inspections, or repair appointments at our Camping World service centers.

To provide unlimited access to our Elite members, the RV Assistant must verify your Membership status. If your information isn't recognized, please ensure you’re using your Good Sam Membership Number (not your Roadside Assistance Plan Number, or other Good Sam Policies and Plan IDs).

If you have already linked your Good Sam Membership with your online account, you can easily navigate to your profile (top right of this screen) to find your membership number. Otherwise, you can call our Member Services team at 866-205-7451 and they will be able to assist you with finding your Membership information.

For Good Sam Membership purchases, servicing other Good Sam Plan Types (like Roadside Assistance or Tire & Wheel Protection plans) or viewing rewards point balances, please login and visit your My Account or call our Membership Services team at 866-205-7451. Our Digital RV Assistant does not have access to billing systems.

Absolutely. You can use the chat to request routine maintenance schedules, repair services, or safety inspections to keep your RV in peak condition.

Please note: To ensure the fastest resolution, please note that the RV Service Assistant cannot modify membership records, process payments, or provide updates on existing insurance or warranty repair claims. Please call our Member Services teams at 866-205-7451 for further assistance relating to these topics.