DO NOT STAY. This was a disappointment from the very first day. Wifi is pretty much non-existent and customer service was no-where to be had. The email I sent the owners when I returned home from my vacation is below. I strongly recommend you find somewhere else to stay. Campground was NOT well maintained, Showers and restrooms were very old and poorly maintained. I took one shower at their facility, and the drain was clogged. I ended up showering ankle deep in drain water.
To whom it may concern -
Not sure if anyone is even reading this, or will even care, but I wanted to convey just how disappointing my stay was at your facility. Our challenges doing business with you started on our very first day. We arrived and no one was available at check-in. We had to call to check in. This was a bit of a challenge given the poor cell reception at the time. But we made it through that challenge. Then came getting into our assigned slot. I use the word slot very carefully because that is about all we had. There was just enough room for us to get in and open our two sliders. We could not open our canopy in fear it would overhang the space adjacent to us. Shortly after we arrived, a larger Class A motor home parked next to us. They has so little room, they could not open their canopy unless we pulled in one of our sliders.
In speaking with others at your facility, I quickly learned that others were just as disappointed as I was at the spaces. Aside from the fact that there was virtual no space between the sites, power quickly became an issue. We lost power a few times during the first day. In speaking with others in our “row’, the power issues appeared to be contained to ur row of RV slots. The power issues must have been coming from the main panel controlling our row.
Another issue I, as well as many others had, was the lay-out of the camp sites. I realize the cost savings to you, the owners, trying to connect two RVs to the same power pad and sewer access. But what that created was everyone’s RV doors opening straight across from our neighbor. All other campsites I have visited our front door opened to the backside (power/utility side) of our neighbor. This gives everyone a slight sense of privacy. But not at your facility…no…we were front door to front door.
Yet another issue was the wifi. Your website made specific mention of the powerful wifi signal you had, touting that you could even stream from it. Well, on our first day, we were able to find your wifi, but the signal was too weak to connect. This did not matter much since as soon as the big Class A rig pulled in next to us, we were completely blocked from the signal all together. Five nights at your facility and we were never able to even find your wifi signal after the first few hours of our arrival.
And this brings me to my final disappointment. Customer service (as in the lack therein). We tried to contact someone when the power kept going out…no luck. We tried several times to contact someone regarding the lack of wifi signal…no response. In both the email and text we received at check-in, both stated that we should contact management by replying to the text or email. Which we did. During the entire 5 day stay, we never saw anyone from your facility or never heard from anyone. The last sound we heard from you folks was the slde of our our credit card. Of course, after the first few hours, we were discussing amount our group, and others at the RV Park about getting a refund and finding someplace else. But then we read you terms and conditions - which pretty much said one you had our money, there were no refunds after check-in.
While there is no doubt that your facility was the absolute worse place we had stayed not only during this vacation, but all our vacations…we did learn a few things. First and most important, walk into the park and see what the park offers and how it is laid out. Then talk to a few of the guests (or victims in your case) to see what they think. Had we done this BEFORE checking in, we would never had checked in.
Again, given the complete lack of response or customer service provided during our stay, I have very little confidence anyone from your facility we read or even care about how your guests felt about their stay. But since we did find your site by going through the Good Sam website, we will post our comments there as well. Hopefully, it might protect the next family from such great disappointment.