Sparks Marina RV Park

SNOOTY After a very long road trip my rv had accumulated a bit of dirt. It was late but the manager refused us entry into his rv park unless we washed our rv. I am 73 years old and my partner is disaabled. We were only scheduled to stay one night. To add insult to injury they refused to refund our money.

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I am happy to report that we very much enjoyed the Sparks Marina RV Park. It was our first stay, and we will definitely stay again when in the area. The park was Very clean, well laid out, amenities were in terrific condition and plentiful even though we didnt use it, there was a nice outdoor lounge area and several barbecues sitting waiting. Lots of staff around the property during the day, as was Security after dark. It was a nice treat to step out of our rig and be on green "grass". An added bonus was the ability to get out for lovely walks around the lake only a half block away. Check in staff were helpful . We very much appreciated that, being unable to decide if we wanted to stay 4 or 5 nights, they allowed us to pay for 4 and " blocked off" the fifth until we decided. At the time, we weren't aware that it was the long weekend of Nevada Days! We appreciated this very much and, in he end, stayed 5 nights. We have been RVing for years and cannot think of anything that we would ask for different or better of an RV park, especially one so close to a city.

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Stay away from this park! Owner is a jerk over his rules-and I guess there are lots! Got banned from camping there again because of washing the bugs off of our windshield! We changed to using a bucket as he suggested (which used more water), but because we pointed this out, he said we have a bad attitude. Threatened to call the police & evict us, even though we had pre-paid the year before for our 5-day stay. That is ok, I will not give this park another penny of our money! Saw them going around trying to find people who weren't following rules. Can't do anything on their fake grass. You would think they wouldn't want to make enemies of repeat customers, but he doesn't care. The owner needs an attitude adjustment and customer service training. I told him I was going to share our experience online, and he said he didn't care as his park was full. Funny, looked pretty empty to me as soon as Hot August nights were over. Very small skinny sites. Your slide is in the neighbor's site. Wifi was not good. Sewer drain - needed 3 hoses to get to it, and it is in the middle of your neighbor's driveway.

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If you are wanting the manager who seems to feel his job is to watch your check in on video, and assume things about your interaction with his employees. (No audio I assume) and then come to your site, before your even unhooked from a trailer to accost you about assumed slights to his employees then this place is for you. Also threatened to call police to kick us out, with no refund. Pulled in, asked employee to watch height clearance as their overhead checking canopy was 13' 8", I told the employee we were 13'6 at least and was concerned about the clearance, and to please watch it. Next asked check in employee that I wanted to review check-in check-out dates and dollar amounts before signing the payment form. Once verified I was good. He also evidently took issue with my slow and careful driving exiting the check in area to watch clearances of our 40' trailer around all the curves. The owner of this park needs to fire this manager and hire one who knows how interact with customers. Also this park want's payment of all day's when reserving site, instead of 1 day non-refundable and remainder cost's on check-in like most parks. Probably as way to get every penny out of you before they call the police to kick you out, with NO refund, unless you purchase cancellation insurance for $ 35.00! Sites are astroturf. Site length's on websites are inaccurate, said 60 feet, more like 45 or 50 feet, tow vehicles have to park next to your RV, sites are very close to each other. My tow vehicle was 1 1/2 feet from our slides and our neighbor's slides. I RECOMMEND YOU FIND ANOTHER PARK TO PATRONIZE WITH YOUR BUSINESS. THIS IS THE FIRST TIME I HAVE EVER HAD EXPERIENCE WITH A RV PARK LIKE THIS!

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Clean, trees and friendly staff.

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Lovely place, no marina, could not get satalite, wifi was horrible, and I was chewed out by a staff member because my young dog 'urinated on the turf' upon finally being taken out of the coach. He actually blotted it with towel an treated it with cleaner. Not so dog friendly. I also fell in the driveway. About 5 or 6 employees saw me fall and not one of them came to help me or inquire if I was okay. For this I would give it a zero.

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The park is very nice, one of the nicest we've stayed. However, office staff and the manager in particular take away from the experience. The website states they do not guarantee satellite coverage. i requested a satellite friendly space on their on-line reservation. On arrival, we were not assigned a satellite friendly spot. Their handout states that sites are assigned by staff at check-in. I went to the office and asked to be moved to a space that was not occupied and I knew my satellite would work. The moment I asked, the attitude of the office staff became noticeably hostile. When the staffer asked why I wanted to change, his tone was curt. He typed something into the computer, but I don't know whether or not he actually checked for availability. He said the spaces were not available. I asked about the policy on the handout the sites are assigned at check in. He said the sites were assigned and they were not going to change anything. As I was about to walk away, he gave a sarcastic "sorry". Another staffer asked what I was requesting, to which she replied "we don't guarantee satellite coverage", as if that was supposed to end of the matter. She also mentioned that they offer cable. I admit I was getting angry and with a raised voice said "I know that". The manager came in from outside and had a visibly hostile attitude toward me. He said the park was full and no moves were going to be made, and if there was another incident, I would be asked to leave. I returned to my space. The manager came out and made a suggestion to back my rig. I explained that the result would be my rig in the traffic lane. I asked if it was unreasonable to maintain a list of spaces with less mature trees that would allow for satellite reception in cases like mine. He replied that they would not do that, and that he runs his park the way he wants. I tried to explain that I pay for my satellite and that I get more channels than their cable provides, and that I can't record their cable on my DVR. The conversation continued to get more and more heated, but I stayed on point, did not use profanity or put downs. He cut me off, told me I had a bad attitude and that he was not going to cut down any trees. It felt as if he were trying to bait me into saying or doing something that would give him a real reason to evict us. We were outside and next to a neighboring camper whose door was open and heard the entire exchange. They did not have an actual reason for denying the move. They simply did not want to. The manager and office staff were rude and not helpful. The handout also states that no refunds are given for early departure for any reason. Once they have your money, they don't care about how they treat you if you have a request they don't intend to honor. They seem to not have any problem with lying either. The park was never full. I will not be staying there again. The owners need to look into how the manager treats paying guests.

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Wonderful place to stay in the Reno area. Level, paved sites, fabulous restrooms/showers, wonderful clubhouse and pool, efficient and helpful staff. You're in a developed area (with easy access to upscale dining and shopping in Sparks and Reno), so the sites will be close together, but folks here are well behaved and it's a very pleasant experience all around.

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I really liked it here. Its large but sites are spacious. Very well organized, with lots of rules. Didnt use restrooms but facility was well maintained and staff helpful. Dog runs were amazing and super clean. They even had recycling which all parks should have at this point. Wifi pretty good. Convenient to shopping, walk around man made lake.

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I'm only giving 4 stars for an overall rating. The management appears to be rule-bound and somewhat enforcement happy. Put succinctly, it's a bit too precious for my taste. I know the problems in a major Nevada city in keeping standards high, but customers should be treated as customers, not as a revenue source. Nearby shopping and eateries are numerous.

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