cleanliness and physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.
After a very long road trip my rv had accumulated a bit of dirt. It was late but the manager refused us entry into his rv park unless we washed our rv. I am 73 years old and my partner is disaabled. We were only scheduled to stay one night. To add insult to injury they refused to refund our money.
I am happy to report that we very much enjoyed the Sparks Marina RV Park. It was our first stay, and we will definitely stay again when in the area.
The park was Very clean, well laid out, amenities were in terrific condition and plentiful even though we didnt use it, there was a nice outdoor lounge area and several barbecues sitting waiting. Lots of staff around the property during the day, as was Security after dark. It was a nice treat to step out of our rig and be on green "grass". An added bonus was the ability to get out for lovely walks around the lake only a half block away.
Check in staff were helpful . We very much appreciated that, being unable to decide if we wanted to stay 4 or 5 nights, they allowed us to pay for 4 and " blocked off" the fifth until we decided. At the time, we weren't aware that it was the long weekend of Nevada Days! We appreciated this very much and, in he end, stayed 5 nights.
We have been RVing for years and cannot think of anything that we would ask for different or better of an RV park, especially one so close to a city.
Stay away from this park! Owner is a jerk over his rules-and I guess there are lots! Got banned from camping there again because of washing the bugs off of our windshield! We changed to using a bucket as he suggested (which used more water), but because we pointed this out, he said we have a bad attitude. Threatened to call the police & evict us, even though we had pre-paid the year before for our 5-day stay. That is ok, I will not give this park another penny of our money!
Saw them going around trying to find people who weren't following rules. Can't do anything on their fake grass. You would think they wouldn't want to make enemies of repeat customers, but he doesn't care. The owner needs an attitude adjustment and customer service training. I told him I was going to share our experience online, and he said he didn't care as his park was full. Funny, looked pretty empty to me as soon as Hot August nights were over.
Very small skinny sites. Your slide is in the neighbor's site. Wifi was not good. Sewer drain - needed 3 hoses to get to it, and it is in the middle of your neighbor's driveway.
If you are wanting the manager who seems to feel his job is to watch your check in on video, and assume things about your interaction with his employees. (No audio I assume) and then come to your site, before your even unhooked from a trailer to accost you about assumed slights to his employees then this place is for you. Also threatened to call police to kick us out, with no refund.
Pulled in, asked employee to watch height clearance as their overhead checking canopy was 13' 8", I told the employee we were 13'6 at least and was concerned about the clearance, and to please watch it.
Next asked check in employee that I wanted to review check-in check-out dates and dollar amounts before signing the payment form. Once verified I was good.
He also evidently took issue with my slow and careful driving exiting the check in area to watch clearances of our 40' trailer around all the curves.
The owner of this park needs to fire this manager and hire one who knows how interact with customers.
Also this park want's payment of all day's when reserving site, instead of 1 day non-refundable and remainder cost's on check-in like most parks. Probably as way to get every penny out of you before they call the police to kick you out, with NO refund, unless you purchase cancellation insurance for $ 35.00!
Sites are astroturf. Site length's on websites are inaccurate, said 60 feet, more like 45 or 50 feet, tow vehicles have to park next to your RV, sites are very close to each other. My tow vehicle was 1 1/2 feet from our slides and our neighbor's slides.
I RECOMMEND YOU FIND ANOTHER PARK TO PATRONIZE WITH YOUR BUSINESS.
THIS IS THE FIRST TIME I HAVE EVER HAD EXPERIENCE WITH A RV PARK LIKE THIS!
Lovely place, no marina, could not get satalite, wifi was horrible, and I was chewed out by a staff member because my young dog 'urinated on the turf' upon finally being taken out of the coach. He actually blotted it with towel an treated it with cleaner. Not so dog friendly.
I also fell in the driveway. About 5 or 6 employees saw me fall and not one of them came to help me or inquire if I was okay. For this I would give it a zero.
The park is very nice, one of the nicest we've stayed. However, office staff and the manager in particular take away from the experience.
The website states they do not guarantee satellite coverage. i requested a satellite friendly space on their on-line reservation. On arrival, we were not assigned a satellite friendly spot. Their handout states that sites are assigned by staff at check-in.
I went to the office and asked to be moved to a space that was not occupied and I knew my satellite would work. The moment I asked, the attitude of the office staff became noticeably hostile. When the staffer asked why I wanted to change, his tone was curt. He typed something into the computer, but I don't know whether or not he actually checked for availability. He said the spaces were not available. I asked about the policy on the handout the sites are assigned at check in. He said the sites were assigned and they were not going to change anything. As I was about to walk away, he gave a sarcastic "sorry". Another staffer asked what I was requesting, to which she replied "we don't guarantee satellite coverage", as if that was supposed to end of the matter. She also mentioned that they offer cable. I admit I was getting angry and with a raised voice said "I know that".
The manager came in from outside and had a visibly hostile attitude toward me. He said the park was full and no moves were going to be made, and if there was another incident, I would be asked to leave.
I returned to my space. The manager came out and made a suggestion to back my rig. I explained that the result would be my rig in the traffic lane. I asked if it was unreasonable to maintain a list of spaces with less mature trees that would allow for satellite reception in cases like mine. He replied that they would not do that, and that he runs his park the way he wants. I tried to explain that I pay for my satellite and that I get more channels than their cable provides, and that I can't record their cable on my DVR. The conversation continued to get more and more heated, but I stayed on point, did not use profanity or put downs. He cut me off, told me I had a bad attitude and that he was not going to cut down any trees. It felt as if he were trying to bait me into saying or doing something that would give him a real reason to evict us. We were outside and next to a neighboring camper whose door was open and heard the entire exchange.
They did not have an actual reason for denying the move. They simply did not want to. The manager and office staff were rude and not helpful. The handout also states that no refunds are given for early departure for any reason. Once they have your money, they don't care about how they treat you if you have a request they don't intend to honor. They seem to not have any problem with lying either. The park was never full.
I will not be staying there again. The owners need to look into how the manager treats paying guests.
Wonderful place to stay in the Reno area. Level, paved sites, fabulous restrooms/showers, wonderful clubhouse and pool, efficient and helpful staff. You're in a developed area (with easy access to upscale dining and shopping in Sparks and Reno), so the sites will be close together, but folks here are well behaved and it's a very pleasant experience all around.
I really liked it here. Its large but sites are spacious. Very well organized, with lots of rules. Didnt use restrooms but facility was well maintained and staff helpful. Dog runs were amazing and super clean. They even had recycling which all parks should have at this point. Wifi pretty good. Convenient to shopping, walk around man made lake.
I'm only giving 4 stars for an overall rating. The management appears to be rule-bound and somewhat enforcement happy. Put succinctly, it's a bit too precious for my taste. I know the problems in a major Nevada city in keeping standards high, but customers should be treated as customers, not as a revenue source.
Nearby shopping and eateries are numerous.
This was our first visit to this park but it won't be our last. Park was very clean and quiet. Great location in the heart of the Reno area. Spacious sites with easy access close to the freeway, shopping and casinos. Truly a top notch park.
Ok, I'm here for the Reno Air Races. Made a reservation to be side by side with a friend in sites that would let us have our doors open to the same area so we faced each other. Unfortunately my friend had to cancel due to a medical condition but the still had them in the computer when I checked in to be side by side.
I do not use the showers and such but I did go by to check them out. Nice clean facilities that are well maintained.
Everything is paved or astroturf at the sites. I haven't seen any that do not look level. My only compliant might be I'd like a little more room between them our just a bit longer. Still there is plenty of parking for our 45' unit and tow.
The internet works. I've had my coach logged into their network since arriving. It is hassle free and pretty fast.
There is cable TV but I get a snowy picture but I've had snow cable just about every where we've stayed that has provided cable. Beginning to think there may be a problem with our coach so I'll be having it checked.
There is a little lake across the street with a 2 mile trail around it. The trail has a nice dog run on the opposite side from the RV park where you can take you dogs for a swim it you'd like. It even has benches to sit on while the dogs play. It is fenced down to the water so they do not have to stay on leash. The park itself has 3 dog runs. Two at one end and one at the other. With everything being paved or astroturf they require dogs only use the dog runs which are fenced as well.
The staff has been fantastic. Check in is easy and you are led to your site and they help get you parked. The lead in guys are out and about in the park all the time meaning help is near just about anytime you need them.
The park is just off I80 in Sparks and easy to get to. That being said, I use a Garmin and the Rand McNally that came in the coach and both lead you to a back gate which is locked and not to registration. The address is correct on Lincoln Way but the map data base info has not been updated. Ask for directions based on where you're arriving from. I expect the GPS directions will take another year or so to be corrected.
Finally there is a relatively new outlet mall across the street as well along with lots of eateries in the area.
We've had a great stay and will come again if we come to Reno.
Sparks Marina is one of the cleanest and visually pleasing RV parks in Nevada .
That is the good. The truth is that this park is on of the worst places to stay in the entire country. The rules and regulations have recently become overbearing, the prices have skyrocketed in 2018, the parking is impossible ( guests can be required to park 1/4 mile away on a public street ), and worst of all the people employed at Sparks Marina are the rudest folks I have ever met. Look elsewhere for your stay in Reno/Sparks .
Very clean place. However they couldn't spell our name or street right from the get go. Front office staff was very rude from the start. Changed our reserved spot to be as far away from the people we were visiting as possible. Every time I went to drive my 65 year old mother in law and special needs sister in law the entire length of the complex. I had the Golf Cart Gestapo breathing down my neck. You know we have a handy cap window hanger for a reason. So, unless you like unprofessional behavior, constant harassment, and discrimination then go some place else that treat you with dignity and respect. I only met one person there that even made us feel welcome.
This is probably the premier RV park in the Reno/Sparks area. A staff member will escort you to your site and help with getting you into your spot. We were even able to get an extra day stay here with the park coming into a busy weekend for an event in the local area. There are 3 pet areas around the park that were super clean. There are various shopping and restaurants venues within walking distance. There is even a rather large park nearby as well that has a playground and large dog park/beach area.
Talked with a few of the other campers staying at the park and there seemed to be a change in the parks management earlier this year and some additional rules have been added or more watched out for. Not usually a big deal at parks but the staff here will let you know when the rules are not followed or are about to be broken.
There is some construction going next door, which we were told might be a small casino when finished. Not sure on the accuracy on this but hopefully whatever is built does not detract from the quality of this park.
I would stay here again. The staff was nice, facilities were great and the park's in a good location.
What a shame, this was going to be our last stop on a long trip. Looking forward to the easy in/out and the nearby dining. But NO... Turns out that if your rig is over ten years old you may not be able to stay here. The young lady on the phone was very helpful, even giving us her personal cell number so we could text a photo of our rig. She reported that there shouldn't be any trouble but wanted to get manager approval before taking our credit info. When they called back we were informed that they would not take our reservation. I guess only the beautiful get to stay here.
Oh My !!! What a beautiful park. We loved it.. The office staff are friendly & very helpful. The sites are clean & the maintenance workers make sure they stay that way. The shower and bathrooms are military clean. The only negative I have is they need shelves in the shower area for us women to put our stuff on.. LOL we have lots of stuff..
Love the greeting when driving in. Never had to get out of the coach since they pull up a step ladder and do everything thru the side window. Then, they'll escort you to your spot and help out if required. Very nice dog run too. We'd return without hesitation.
After reading all the great reviews we were so disappointed at how we were treated here. No mention was made of extremely loud construction going on 8 ft from our trailer; it began at 6:15 a.m. and was so bad at one point it shook our trailer. This is a huge construction job that seems to have been going on for awhile and is only in the grading process. After contacting the manager she said I was not telling the truth; that construction didn't begin until after 7 a.m. (so they knew about it) But three days in a row it began at 6:15. Very rude treatment in front of a roomful of staff and guests (I would think it you had someone with a complaint you would take them in the office) No offer was made for the fact that our site was not the same standard as those who did not have to deal with the noise. We would not recommend this or stay here again.
Great park and we enjoyed our stay very much! Convenient location to freeway and easy to get to. Sites are level and easy to get into. Staff was helpful and friendly. Park is well-maintained and nicely landscaped. Would definitely recommend this park and would love to stay here again.
This RV park is convenient to get in and out of and easy access to the Freeway, although traffic in Sparks can be very busy at times. Close to shopping and dining. Gas stations with decent prices are far and few but we did find a Maverik station just a block away that was reasonable. Park is clean and well kept. Spaces are paved and level. Dog area is kept very clean and there is a field close by to walk your dog and the Marina is close as well. Staff we encountered were very nice, polite, and helpful. Laundry room was clean, plenty of washers and dryers. We didn't need to use the showers or restrooms but based on the rest of the park, I am confident they are well kept.
This is our park of choice while in Reno. Highly recommend.
I have never given a 10 rating, but this park deserves it. Very very well maintained. Great staff from front office to those managing the grounds. Nice pool, jacuzzi, bbqs, propane, 3 great dog parks, quiet, well organised from time of arrival to your entire stay. Rules are enforced, dogs on leashes, etc. Have a 40 foot with toad and plenty of room. Great connections and sewer spot, and picnic tables. Mail forwarded without problems, had Fedex and UPS packages no problem. No clutter you see from long time residents. So much nearby. We will stay here again and again.
With a rating of 10/10/10 I was hoping they would come and put my bedding down and leave a mint on my pillow. Even with that not happening this has been one of the best places we have stayed. Enterprise Rental Car was just a few block away. Lots to do in the area, and easy access to freeway. They have three dog parks, all very clean and sanitized daily. Very nice.
Wow! We love this place, I wish all 10 score Good sam parks were this nice. Paved pads, table, well lighted, laundry, showers, clubhouse, swimming pool and hot tub, 3 dog runs, excellent wifi with enough speed for streaming, but may slow up during the full summer park. Nice, nice, nice.
We only stayed for 1 night but we were very pleased. The restroom and other facilities were very nice and clean. This RV park had a lot of extras to offer and we'd like to visit again when we can stay a bit longer and really enjoy it.
The only negative was the wifi connection. It seems that it is simply not adequate to support the demand. Much of the time I couldn't connect to it at all and if I could connect, the connection was often dropped. (We found this to be true at all but one of the RV Parks we visited on this road trip.)
This is one of the nicest RV parks we have ever visited. The sites are well organized and beautifully maintained. No grass, but each site has a small "lawn" of artificial turf. Great dog run area. Very clean pool and jacuzzi, along with a sizable clubhouse for group assemblies. They even have a putting green. The restrooms and showers were very nicely appointed, and were immaculate. What's more, the prices are reasonable, especially considering the location, along with the popularity of the season when we stayed. We plan on going back next fall.
We stayed here for about two weeks and enjoyed the park. The sites are paved, easy to get into and have astro-turf grass. Lots of amenities in the park and great shopping, dining, and park within walking distance. This park is very well maintained and the staff were ALL super friendly. I would highly recommend this park!
We were very happy with our stay! Everything from the registration process to our parking space was top notch. We were greeted by professional staff member who made sure we felt special. One of the things that I appreciated was the cleanliness of the restroom and shower facilities. For me, this is a key measurement on how well the park is taken care of.
The parking space is also very impressive with a private astro-turf green area, picnic table. Just down right comfortable.
The park is located in walking distance to a local style casino and is also close to the downtown Reno major casinos.
I fully enjoyed our stay and recommend it to my fellow RVers'
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The three-number rating that accompanies each campground listing in the directory gives readers an at-a-glance assessment of a campground's amenities, cleanliness and environment.
How to read the Good Sam Rating 10/10 /10. All three ratings categories are measured on a scale of 1 to 10, with 10 being the best.Less than 1 percent of parks or campgrounds receive the coveted 10 / 10 / 10 rating, which indicates superior facilities that are well maintained, clean, well-appointed restrooms and a highly appealing appearance.Campgrounds are inspected annually by dedicated RVers like you.
Completeness of facilities
10 / 10 / 10 The first campground rating evaluates completeness and quality of facilities.In this category we rate interior roads, sites, registration area, hookups, recreation, swimming, security, laundry, store and building maintenance.
Cleanliness and physical characteristics of restrooms and showers
10 / 10 / 10 The second rating category concerns the cleanliness and physical characteristics of toilets, walls, showers, sinks/counters/mirrors and floor. If a park achieves a full point in each of the above, it receives a star (), indicating exceptionally clean restrooms.
Also rated are physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
Visual Appeal and Environmental Quality
10 / 10 / 10 This category addresses the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.
From jct I-80 & Exit 20(Sparks Blvd): Go 1 mi N on Sparks Blvd to Prater Way, then 1/2 mi W on Prater Way to Marina Gateway, then 1/2 mi S on Marina Gateway to Lincoln Way, then 400 feet W on Lincoln Way (R).