This was my second stay at Casa Grande RV Resort. Previously, I spent 1 night in July, and needless to say, the park was practically empty. This time, in February, it was much busier. Here's what I like. The park is decent. The bathrooms are clean, with (in the men's room) 3 stalls, several sinks, and a number of showers with shower curtains. There appear to be a number of sponsored activities -- the night I was there was a lobster dinner. There is a fair contingent of snowbirds that stay for several months in the winter, and they seem to form a close-knit community. This is not a 55+ community, and seems to attract a lot of families with young children. There is a nice dog park. The sites themselves offer electric, water, sewer, and a picnic table, with gravel pads. My pad had a slight slope and I could have used a block or two to level my trailer out from side-to-side.
Here's what I disliked. There was a bag of trash left in my site from the previous occupant. In addition, the sewer ring for the inlet to the sewer drain was broken. We told the office, but neither were corrected during our stay. But, here's the worst part and why I am not comfortable staying here again in the future. I used the park's online reservation system to make my reservation for 1 night. I made the reservation 3 weeks before my stay and paid for it in full. When I checked in, the lady at the desk said to me that she had me reserved for 7 nights. I corrected her and told her I was only spending 1 night. She then discovered and told me that another individual who had the same 1st and last name as I did was also checking in the same day. I didn't think anymore about it, and went to my campsite. After I arrived home, I checked my credit card account online and discovered Casa Grande RV had charged my credit card for two separate charges on the day I checked in -- $296 and $36! My balance at check-in should have been $0 because I paid for my 1-night stay (which was $47) in full when I reserved. I called and confirmed that Casa Grande RV had charged someone else's stay to my credit card which is saved into Casa Grande's reservation system. Worse, when I logged onto the Casa Grande reservation system, that other person's stay was merged into my account. This sloppy handling of my credit card and account information is too disturbing for me to ever use their online system again, or really to ever stay here again. The fact is, because I have a common name, and because another person with my same name had an overlapping stay, Casa Grande simply, without verifying, assumed we were one in the same and charged my card for that person's stay. That is unacceptable.