Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Check-In Procedure - RV and Tent Sites check-in time: 1:00 PM - RV and Tent Sites check-out time: 11:00 AM - Cabins and Suites check-in time: 4:00 PM - Cabins and Suites check-out time: 10:00 AM - To allow your unit or site to be properly prepared for your arrival, please do not request an early check-in time. - Other guests with reservations make it necessary that you observe the check-out time for your site or unit as a matter of courtesy. - All guests must register at the office at check-in; late arrivals check in when registration opens. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Campsite Reservations - Tents are not allowed on RV sites unless they are the multi-purpose sites (39–45). - Two-night minimum on all campsites. - Three-night minimum required during Memorial Day, 4th of July, Labor Day, and Indigenous Peoples’/Columbus Day weekends. - Limit 8 people per site. Rates based on four people (4 years old and older). - Additional person fees apply. - A maximum of two pets is allowed at all RV campsites. - Pets are not allowed on tent sites. - Pets of the registered RV site occupant are welcome, but only 2 per site. - Guests or visitors may not bring pets with them. - If they arrive with a pet, they will not be permitted to enter the park. - The pet owner is responsible for noise and clean up. - Pets must be kept on a leash and may not be left unattended at the site. - No pets allowed at tent sites. - We reserve the right to remove hostile pets from the parks. - No washing of RVs on our campgrounds. - This is to avoid runoff into the Colorado River. Cabin Reservations - Unless otherwise noted, rates are based on 4 people (4 years old and older). - Additional person fees apply. - No tents allowed at cabins or cottages. - All cabins have a two-night minimum during non-peak season and a three-night minimum during holiday weekends. - All Rustic Cabins (no kitchen) have a two-night minimum during peak season. - All Full Service Cabins (includes bathroom and kitchen) have a three-night minimum during peak season. - Guests are expected to leave rental units in a reasonably clean condition at departure. - A $75 cleaning fee may apply if basic cleaning guidelines are not met. - Units left in an unreasonably filthy condition, with unauthorized pets, or evidence of smoking will incur a minimum $250 professional cleaning fee. - Pets are only allowed at pet-friendly cabins, so please request at the time of booking. - For one pet, there is a flat fee of $50. - For two pets, there is a flat fee of $75. - Guests or visitors may not bring pets with them. - If they arrive with a pet, they will not be permitted to enter the park. - The pet owner is responsible for noise and clean up. - Pets must be kept on a leash and may not be left unattended at the site. - No pets allowed at tent sites. - We reserve the right to remove hostile pets from the parks. Rates/Prices - All prices are subject to change without notice, and seasonal rates may apply. Office/Store Hours - Office hours are posted on the front door. Quiet Hours - Observed from 10:00 PM to 8:00 AM. Vehicles - One vehicle is permitted at each site; two vehicles max if the site permits it. - A registration ticket is required to always be displayed and provided at check-in. - Parking arrangements can be made through the office for other vehicles and/or trailers for an additional fee. - The washing of RVs and vehicles is prohibited. - The operation of ATVs or motorized bikes is not permitted on the resort property. - Golf carts, electric bikes/scooters are authorized. - All other recreational vehicles must be approved by campground management. - Must have a valid driver's license to operate these on the property. Pet Policy - Our Campgrounds are pet-friendly and welcome our guests who enjoy traveling and sharing their camping experience with the family dog and/or cat. - However, to ensure all our guests have a safe and enjoyable time, it is important that you read and abide by the following pet policy: - Aggressive dogs of any breed are not welcome. - If your dog shows behavior that is protective and unfriendly to strangers, please leave them at home. - If you decide to bring your dog and it exhibits this type of behavior, the manager of the campground will ask you to please find other camping accommodations. - All pets are required to be always under control and visual observation from their owner. - A six-foot (6’) leash rule is in effect whenever the animal is outside the owner’s camping trailer, vehicle, cabin, or motorhome. - No pet should be left tied up and unattended outside the owner’s camping equipment. - Pet owners are required to pick up after their pet while on the property. - Allowing your pet to bark day or night will not be permitted, and you may be asked to leave if you are not able to control your pet’s barking behavior. - Pet rules unique to the location will be addressed at time of reservation or registration to include maximum pets allowed. - We encourage all dog owners to call in advance to inquire about any specific rules that might apply to their situation. - We have a few Cabins that are pet-friendly. - Please call in to inquire about availability for you and your pet and what the fees are for your stay. - Service dogs of any breed are welcome. - However, these animals must follow leash restraint policies and may not exhibit aggressive behavior. Speed Limit - 5mph, including bicycles. - Please watch your downhill speed. Campfires - No campfires except in fire rings provided unless a burn ban is in effect. - Please do not dump ashes randomly on the grounds; ask the office for assistance. - Your cold, extinguished ashes can be bagged and sealed properly and can be put in the trash. - Proper disposal can be in a paper sack enclosed in a plastic sealed garbage bag. - No loose ash or coals allowed in trash bins. - Please limit onsite wood storage to be contained within your area. - Make sure all fires are out before going inside for the night. Firewood - Firewood can be purchased in the store, or you can bring your own. - Gathering of wood or cutting of trees, including branches, is not permitted on the surrounding property. Trees - Please help us protect our trees for future guests. - Do not hang anything from or tie anything to the trees. - Cutting trees, including branches, carving, driving nails, or marking trees in any manner. - Do not dump detergents or other poisonous materials on or around any trees or shrubs. Trash - Dumpsters are located throughout the property. - Fire rings are not trash receptacles. - Please help us keep our grounds beautiful. No Smoking - Smoking is not permitted in any of our public buildings, cabins, or suites. Children - We like to see them having fun, but under the watchful eye of a caring parent or guardian. - All children on the grounds must be accompanied by an adult. - All guests will be held responsible for their own children. RV Sites - These sites are reserved for RVs only. - We do not allow tents in RV sites. - One unit per site. Tent Sites - Must have an actual tent in it. - If it is a Roof Top Tent, please call us if you want to book a tent on the site. - Not all our tent sites allow for driving into the site, so you would have to get to a specific site. - 1 tent allowed per tent site, 1 vehicle, and no tow. Firearm Policy - Loaded firearms, bows, fireworks, air rifles, BB guns, other weapons, or projectile-firing devices are prohibited on the property. Responsibility - You are responsible for all damage or losses to your unit or site during your stay. - By agreeing to these policies, you permit us to charge your credit card on file for the appropriate amount of damages or losses incurred. - If you do not have a credit card on file with us, you agree to pay the amount you will be billed. Breaking Policy - Breaking any portion of the policy or rules will result in cancellation of the reservation without a refund, and you will be asked to leave the property. Sewer/Septic - Please do not flush any diapers, sanitary napkins, tampons, disposable towelettes, cigarette butts, or razors into the sewer. Behavior - We are a family-friendly campground; inappropriate behavior or language will not be tolerated. - Our policies are enforced to ensure that our guests enjoy their time here. - If you or your guest is unwilling to follow our rules, you will be asked to leave and will not receive any refund. Site Management - Park staff shall have the right of entry upon land on which a recreational vehicle is situated for maintenance of utilities and maintenance of premises if the need arises. - However, such entry shall not be in a manner that would interfere with the occupant’s quiet enjoyment. - The park staff may enter recreational vehicles without prior consent in the event of an emergency. - Management assumes no responsibility for accidents, injuries, or loss from any cause. Flags - Our park provides a safe and welcoming environment for all of its guests and employees. - Symbols that are intended to - or have the effect of - harassing, demeaning, intimidating, or disparaging any legally protected minority run counter to that goal and are in conflict with the values of our organization. - Flags and signs that display the Confederate flag, politicians, political candidates, or contain vulgarity or profanity are not allowed to be displayed at your site or throughout the campground/resort. - Therefore, we reserve the right to ban the display of the Confederate battle flag symbol by any staff, campers, or any other members of the public, and prohibit the sale of the Confederate flag symbol on all properties either owned, operated, or managed by Heartland Parks. - Guests or members of the public found to be in violation of this policy will be immediately asked to remove or cover the Confederate battle flag symbol. - If they fail to do so, they will be asked to vacate the property.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Cancellation Policy - All Lodging, including Suites, Cabins, and Cottages: Deposit and Cancellations. - All prices are subject to change without notice, and seasonal rates may apply. - A one-night deposit for the first night’s stay per reservation is required to guarantee your reservation. - If you cancel your lodging reservation within 14 days, you will forfeit your initial deposit of one night’s stay. - The remaining balance is due at the time of check-in. - In-season, a two-night minimum stay may be required on weekends. - A three or four-night minimum stay may be required for some holiday weekends. RV Sites – Tent Sites: Deposits and Cancellations - A one-night deposit for the first night’s stay per reservation is required to guarantee your reservation. - If you cancel your reservation within 7 days, you will forfeit your initial deposit of one night’s stay. - The remaining balance is due at the time of check-in. - In-season, a two-night minimum stay may be required on weekends. - A three or four-night minimum stay may be required for some holiday weekends. Group Deposits and Cancellations for All Reservations that Include Three or More Sites or a Combination of Sites - A one-night deposit for the first night’s stay per reservation is required to guarantee your group reservations. - The balance due on your reservations must be received 30 days prior to your arrival date; your reservation will be canceled. - If you cancel your reservation within 30 days, you will forfeit your initial deposit. - If you cancel your reservation within 14 days, you will forfeit any and all monies paid on your lodging reservation. - All Spot2Nite reservations require payment in full at the time of booking. - Please contact Spot2Nite to cancel a reservation via email to [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.