Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Check-In Procedure - Check-in begins at 4 pm. - Check Out Time is 11:00 AM. - For check-ins after 4:00 pm, please call 1-800-381-5569 to make arrangements for a potential late check-in. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Arrival Instructions - When you arrive in Big Bear, stop by our main office at The Grey Squirrel Resort to check in. - Arrival times 4:00 PM - 6:00 PM. Departure Instructions - Pick up trash around the unit. - If the cabin is excessively dirty, a cleaning fee may be charged. - Make sure all dishes are clean. - Load and run the dishwasher if applicable. - Keep beds turned down that have been slept in. - Turn off lights and turn the thermostat to 55 degrees in winter. - Close and lock all outside doors and windows. - Adhere to the check-out time listed above. - If you stay past checkout time without contacting the Grey Squirrel front desk for prior approval, a late checkout fee of $25 per hour will be assessed. - We are not responsible for any items left in the cabins after departure. - Any lost or damaged smart keys will constitute a charge of 25$. - A portion of our cabins are not pet-friendly. - Please contact the front desk to acquire a pet-friendly cabin. - A fee of 300$ will apply upon breach of this policy. - Please check out with The Grey Squirrel Resort office or text / call to check out as well. - Guests not checked out in proper fashion will be charged a late checkout fee. Deposits & Payments Initial Deposit - At the time of booking, 50% of the reservation balance will be collected. - Payment for all retail items and gift certificates will also be collected. Credit Card Security - Your credit card information is stored and processed securely. Pool / Grounds Liability Conditions - At no time is there a lifeguard on duty, you (the renter) are responsible for the safe operation of the pool and are responsible for all persons using the pool during your stay. - My use of the pool facilities and resort grounds during my stay involves certain risks, including but not limited to. - The risk of injury resulting from possible malfunction of the pool equipment. - The risk of injuries resulting from tripping or falling over obstacles in the pool area. - The risk of injuries resulting from unsupervised divers and swimmers colliding. - The risk of other injuries resulting from participating in any action in the pool. - The risk of injury surrounding our pond, or any other natural land features. - The risk of injury on or around the firepit, barbeques, or other amenities. - The risk of injury on housekeeping or maintenance equipment in use on the property. - I recognize and fully understand that the above list is not a complete or exhaustive list of all possible risks. - The list only provides examples of types of risks that I am assuming. - By accepting our policies when making a reservation, You release Grey Squirrel Resort from all liability. Disclaimer - By accepting these policies, You are also releasing Grey Squirrel Resort from liability surrounding our pond or any other natural fixtures on the property. - You accept any injury or damage is at Your own fault, and Grey Squirrel Resort is not responsible for Your actions while exploring our property.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

MODERATE If the guest cancels at least 1 week before your check-in day and time, they will receive a full refund (minus Spot2Nite convenience or resort fees). If the guest cancels within the 1 week before check-in, there will be no refund.