Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Check-in Procedure - Check-in time is 2:00 p.m. - Checkout time is 10:00 a.m. - A late checkout fee will be charged if you are not out by 10 a.m. - Our staff are not allowed to come into your tent or your tent site to clean until all vehicles are removed from said site. - This is to protect your privacy. - If your vehicle is parked at your site after 10:00 AM on the day of your checkout your card on file will be charged a late fee. - While each park attempts to accommodate your exact spot request, the on-site manager has the ultimate decision for spot placement. Deposits & Payments Initial Deposit - An initial deposit is charged when the reservation is booked. Payment for all gift certificates will also be collected. Scheduled Deposit - 13 days before arrival, 100% of the reservation balance will be collected. If a reservation is booked "last-minute" (within the scheduled time frame), the initial deposit will be collected in addition to the scheduled amount. Children Children are welcome with an accompanying adult Alcohol - Alcoholic beverages and Intoxicants are prohibited. Reservation - Must be 21 years of age or older to reserve and have at least one adult over the age of 21 in each accommodation. Smoking - Smoking is prohibited in or around Timberline Glamping accommodations as well as the campsite. - The guest agrees to pay $750.00 for smoking in or around the Timberline Glamping accommodations. Trash - Garbage should be deposited at the dumpster located across from the bathhouses. - Failure to do so could result in a $50 fine. Pets - We love our furry Glampers! Just let us know ahead of time. - There is a $45 Pet Cleaning Fee per pet that is charged to each guest bringing dogs if we are notified ahead of time. - Failure to do so will result in a $150.00 fine. - Pets must be kept on a leash not exceeding 8 feet in length. - Pets are not allowed in restrooms, playground areas, shelters, or designated swim areas. - Pets shall not be left unattended in any Timberline Glamping accommodation unless properly created. - The guest is financially responsible for all damage caused by their pets. Quiet Hours - Quiet hours are from 10 p.m. until 6 a.m. - Unreasonable or excessive noise at any time is prohibited. Campfire - Fires must be confined in a designated fire ring or grill. - Only dead wood on the ground may be collected for firewood. - No chainsaws can be used. Disclaimer - Please note that guests are responsible for reading our policies and by choosing to stay at Timberline Williamsburg you are agreeing to our policies. Damage to Property - TIMBERLINE GLAMPING CO. reserves the right to inspect rental equipment up to 5 days after the rental period if necessary. - If damage is caused during the rental period, I the RENTER authorize TIMBERLINE GLAMPING COMPANY to notify me of the costs and charge the credit card on file to recover damages. - I the RENTER understand that all damages will be repaired by TIMBERLINE GLAMPING COMPANY's authorized mechanics and/or repairmen, and no repairs will be allowed by the RENTER or other suggested mechanics. - I understand that I as RENTER am responsible for all damages, even if they are above the amount of my initial deposit or authorization. Credit Card on File - RENTER agrees that they will provide TIMBERLINE GLAMPING COMPANY with a valid credit card to be kept on file in case of damages. Emergency Our Williamsburg location is right along the river and can experience high winds, if for some reason you feel unsafe please leave and we will reschedule your reservation to another date. - In the case of Tropical storms or hurricanes, we will reach out to reschedule your reservation. - Timberline Williamsburg has business hours from 9:00 AM - 9:00 PM. - If you are experiencing an emergency outside of these hours please call 911. Gift Certificate Policy - Gift certificates must be presented at check-in along with a valid driver's license. - Gift certificates are transferable. - Any remaining amount on gift certificates can be used at a later day up to the expiration date. - Gift certificates cannot be redeemed for cash. Group Reservation Policy - A minimum of (5) Sites must be booked to qualify as a “Group Reservation.” - Booking a Group Reservation on a weekend or holiday requires at least a (2) night minimum. - Travel Insurance is not available for Group Reservations. - Cancellations or date changes must be requested via email (30) days prior to check-in or the entire reservation fee will be charged. [email protected] - Group reservation deposits are non-refundable. LIABILITY AGREEMENT: I, the RENTER hereby release and hold harmless from any legal liability, TIMBERLINE GLAMPING COMPANY and its owners and agents from any and all liability for damage and injury or death to myself and or any person or property resulting from the selection, maintenance, or use of this equipment; and for any claims based upon negligence, breach of warranty, contract, claim, or other legal theory, accepting myself, the renter, full responsibility for any and all such damages or injury which may result. It is understood and agreed that the Rental Fee is a presently earned fee for the use of the equipment and that the Security Deposit is a deposit against costs of repairs or cleaning that may be required as a result of physical damage to the equipment during the rental period or against any liability that RENTER may incur to TIMBERLINE GLAMPING COMPANY pursuant to this agreement. Further, I the RENTER am responsible for all damages and/or losses to the equipment or any of its contents during that period. RENTER indemnifies and holds TIMBERLINE GLAMPING COMPANY harmless from any loss, damages, expense, or claim, including attorney's fees, and costs arising out of RENTER'S acts or omission to act. Legal Fees - I, THE renter AM RESPONSIBLE FOR ALL LEGAL FEES, COLLECTION AGENCY FEES, AND COURT COSTS FOR MYSELF AND TIMBERLINE GLAMPING COMPANY incurred by any dispute in damages if legal action is necessary, because of my neglect to return the watercraft or equipment in the same condition that it was received at the beginning of my rental period. - The parties hereto agree that they have read this document in its entirety, and understand and agree to all terms and conditions.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

MODERATE If the guest cancels at least 1 week before your check-in day and time, they will receive a full refund (minus Spot2Nite convenience or resort fees). If the guest cancels within the 1 week before check-in, there will be no refund.