Welcome to the park!

To ensure the comfort and safety of our guests, please abide by the following rules:

Registration and Arrival Check-In Procedure - Check-In Time: 2 p.m. - Check-Out Time: 11 a.m. - Check-in commences at 2:00 PM CST. - Guests are advised to contact the office if their arrival will occur before or after business hours. - Check-out is required by 11:00 AM CST. - Late departures up to 2:00 PM CST will incur a fee of $25. - Departures after 2:00 PM CST will be charged at the daily rate. - Late departures are subject to availability. - While each park attempts to accommodate your exact spot request, the on-site manager makes the ultimate decision regarding spot placement. Reservation Deposit - Daily/Weekly Reservations: 1 night, Prepayment Required for reservations under 28 Days - Monthly Reservations: 1 week Prepayment Required for reservations over 28 Days - Reservation deposits are subject to our Cancellation and Refund Policies - A refundable $100 electricity deposit will be charged upon check-in for monthly reservations. This deposit will be applied towards your final month's electricity upon departure, and any remaining balance will be refunded to you. Office Hours - Monday to Friday: 7:30 AM to 6:30 PM - Saturday: 7:30 AM to 5:00 PM - Sunday: 7:30 AM to 4:00 PM - Holiday hours may vary. Late Payment (Monthly Guests) - Payments made more than 4 days past the due date will incur a $40 Administrative Fee. Delinquent Balances - Reminder Notices: Guests with outstanding balances will receive a reminder notice 3 days after the due date. On the 5th Day you are subject to ejection from the property. - Collection Process: Accounts remaining unpaid after 10 days will be referred to a collection agency, with additional fees applicable. - Legal Action: Persistent non-payment may result in legal proceedings to recover the owed amount, inclusive of associated legal fees. Site Changes - Site numbers are not guaranteed unless a Lock Site Fee has been paid. We guarantee the specific site type reserved. - Site numbers may change prior to arrival. Guests wishing to move sites must check with the office. - Site changes are subject to reservation schedules and maintenance requirements. WiFi Guidelines - LOGIN: QRV Eastlake Broadband 5G QRV Eastlake Broadband 2.4G - PASSWORD: eastlake23 - SUPPORT: For 24/7 support, call 1-888-507-1128 - The WiFi system is provided as a complimentary amenity. - Quality RV Resorts disclaims responsibility for WiFi performance during critical tasks such as online education, work-related activities, or time-sensitive projects. - Guests performing such tasks are advised to obtain a personal WiFi device or hotspot. Park Model & Travel Trailer Rental Guest - Guests acknowledge receipt of the rental unit inventory, including TV, linens, kitchenware, and furniture. - An inventory list is available upon request. - Missing inventory upon check-out will be charged to the guest. - Smoking and pets are strictly prohibited inside any Park Model. Vehicle Policies Speed Limit - The park speed limit is 5 mph. - Violations will result in warnings, and repeated offenses will result in expulsion from the resort. Parking - Parking on or blocking empty sites is prohibited and may result in daily rate charges or towing at the guest's expense. - Each site accommodates parking for two vehicles. - Non-working vehicles are not allowed on the property. Vehicle Maintenance - Vehicle Maintenance must not be done on the property - If emergency maintenance must be done, please contact the office and speak with the Property Manager. Pet Policies - Behavior: Quality RV Resorts enforces a strict one-strike policy for pet rule violations. - Management reserves the right to remove problematic animals immediately. - Leash: Pets must be kept on a leash at all times for safety. - Buildings and Pool Area: Pets are not permitted in buildings or pool areas, in compliance with county code laws. - Cleaning Up After Your Pet: Guests must clean up after their pets. Failure to do so will result in a $25 fee for non-compliance. Repeated offences may result in the guest being asked to leave without a refund. - Leaving Pets Unattended: Pets may not be left unattended outside of your RV. - This includes tying pets to trees or leaving them in an enclosed area outside your RV. - Barking: Excessive barking is prohibited and may result in the guest being asked to leave without a refund. Additional Policies Early Check-In and Late Check-Out Fees - Early check-in and/or Late Departures may be available and are subject to additional charges. - Please contact the office for details. Damage Fees - Guests are responsible for any damage to property, including site fixtures, rental units, and amenities. - Fees for damages will be assessed based on repair or replacement costs. Emergency Contact - All monthly guests should register an Emergency Contact who Is not on property in case of emergency and property management needs to contact someone on your behalf. - In case of emergency, dial 911. If possible, contact the on-site manager at [Emergency Phone Number] and inform them of the situation. Reservation Adjustments - Guests wishing to modify their reservation must contact the office at least 48 hours in advance. - Changes are subject to availability and may incur additional charges related to the Cancellation and Refund Policies. Quiet Hours - Quiet hours are enforced from 10:00 PM to 7:00 AM. - Please minimize noise during this period to respect other guests. Guest and Visitor Policy - Each site may accommodate up to 8 (eight) guests, including registered guests and visitors. - All visitors must check in at the office. The maximum number of visitors per site is set at 4 (four). - Registered Guests are required to be responsible for the behavior of their guests. Pool Hours and Policies - Monday-Sunday: 8:30 AM - 10:00 PM - Adult hours: 8:00 PM – 10:00 PM - The pool may close intermittently for maintenance and repair purposes without notice. - No glass of any kind is allowed in the gated pool area. - No food or beverage around the poolside or within the pool. - No Smoking while inside the pool fenced area. Fireworks & Firearms - Fireworks and Firearms are prohibited. There are no exceptions.

Refunds be given in accordance with the Cancellation Policy below: Spot2Nite booking fees are non-refundable.

Campground Cancellation Policy - Cancellations 30 Days or More Before Arrival: Reservations canceled at least 30 days prior to the anticipated arrival date will receive a full refund. - Cancellations 8-29 Days Before Arrival: Reservations canceled between 8 and 29 days prior to the anticipated arrival date will incur a cancellation fee equivalent to one day's rate. - Cancellations Within 7 Days of Arrival: Reservations canceled less than 7 days prior to the anticipated arrival date will not receive a refund or credit. No-Shows - Guests who do not show up for their reservation ("no-shows") will not receive a refund or credit. Early Departures - No refunds or credits will be issued for early departures. Refund Policy - No Refunds After Check-In: No refunds will be issued after the guest has checked in, regardless of the circumstances. - Weather-Related Cancellations: Refunds will not be provided for cancellations or early departures due to inclement weather. - Rule Violations: Refunds will not be granted if a guest is asked to leave the premises due to failure to follow the resort's Rules & Regulations or for disorderly conduct. - Management Discretion: The Resort Manager or Owner reserves the right to assess and grant refunds on a case-by-case basis at their sole discretion. - Exceptional circumstances may be considered, but the decision of the management is final. - Unforeseen Events: Refunds will not be issued for cancellations or early departures due to unforeseen events, such as natural disasters, pandemics, or other situations beyond the control of Quality RV Resorts. - All Spot2Nite reservations require payment in full at the time of booking. - Please email Spot2Nite to cancel a reservation at [email protected] or call (877)778-2683, Option 1. - Spot2Nite convenience fees and credit card processing fees are non-refundable.