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Helpful Reviews: 0
Helpful Reviews: 1
Sad to say that after camping in our RV for many years at Jellystone in Gardiner New York, this past Memorial Day 2016 weekend was my family's last.
This used to be a nice friendly family owned campground until it was sold to Michigan based Northgate Resorts making it a corporate owned campground. Under corporate ownership the rates have risen higher than any other campground in New York State. You are nickel & dimed to death for every little thing.
As with all campgrounds, there are rules to follow which I believe makes for better and safer camping. This campground has a list of rules that are given upon check-in. I was told that if we break any of the rules such as not wearing issued wristbands or move the fire ring, my credit card will be charged $25 for each offense. If you have a young child that happens to lose a wristband they also charge $25 for a replacement. I've been camping for 35 years and this is the first campground where I had to wear a plastic wristband and if I'm found not wearing it, I will be charged $25.
When we were here on Memorial Day weekend, the 10-month old water park was closed the entire time for repairs. When I called the campground office a few days ahead of our arrival I was told the water park would definitely be open for the holiday weekend. When we went to the Tiki Bar for ice cream we were told they didn't have any yet. How can you not have ice cream for a major holiday weekend?
The current top management has very poor customer service skills. When you ask a staff member a question, they cannot answer simple questions about the campground. They need to be trained in customer service skills and campground policy. With the new management in this campground the customer is always WRONG and it is now the campground of NO.
So if you like speeding golf carts, high prices and where the customers are not treated well by the staff, then this is the place for you.
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Helpful Reviews: 1
Helpful Reviews: 3
Date of Stay: August, 2015
This park, as you may be able to tell from it's name, is really geared for families with children. As a matter of fact, it teems with children, most of whom do not, nor are they encouraged by their parents, to realize that there are many vehicles moving around the campground. Even at 5 1/2 MPH, the posted speed, my heart was in my mouth every time I had to pass groups of kids either walking or on bicycles, a few of whom almost ran into the SIDE of my car. The only way in and out of the property is through an area where the kid population is the highest: the water park, game room, camp store, and at least two playgrounds.
Sites are not as spacious as you would expect considering the cost of the campground.
If you are a working parent (and these days, who isn't) and you need to stay in touch with your office/business, forget it. There is no Wi-Fi, except for 10 square feet on the store porch, and Verizon Wireless is nowhere to be seen. When I asked about this, I was told by one of their managers that I should be here on vacation, not trying to work. This is my main beef; I have been to larger and smaller campgrounds that had adequate, if not excellent Wi-Fi, for far less than I paid to stay here. Apparently, they don't care and why should they; the place is full every weekend, so maybe I'm just out of step with reality.Also, I was not offered any Good Sam discount.
Having said all that, the place is clean and well maintained and the staff patrols the area frequently. I won't be staying here again if I can help it.
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Response from Yogi Bear's Jellystone Park At Lazy River
2/23/2017 8:17:06 AM
Hello! We're very sorry that you were disappointed with your stay. Since August, 2015, we have greatly improved many aspects of our park.
Our park, however, is a park that is geared towards young families and children. We like to let kids be kids and roam around the park between all of our amenities - this is why we have the 5 1/2 MPH speed limit.
Our Wi-Fi has been upgraded since 2015 and now is available at the Ranger Station and throughout the park.
We hope this answers your concerns! Again, we're sorry that you had such a negative experience.
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