Avg Facility Rating
interior roads, sites, registration area, hookups, recreation, swimming, security, laundry, store and building maintenance...
Avg Restroom Rating
cleanliness and physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
Avg Appeal Rating
the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.
Helpful Reviews: 1
Date of Stay: February, 2018
Overall Rating Facility Rating Restroom Rating Appeal Rating
My wife and I booked a 3 week reservation at a joint owned KOA and
Encore / Thousand Trails campground last September. Upon arrival in
February we were told that we had called Encore and cancelled. We are
not Encore members and don't even have their telephone number. This
left my wife in tears and wondering where we would go for the next 3
weeks since the campground was totally booked and this was in the
middle of our vacation plans. The campground manager checked and found
that our KOA reservation was still good and then worked very hard
moving things around and finally got us into a site for our 3 weeks.
We started calling Encore to ask what happened and and kept leaving
voicemail. All of our calls were not answered and nobody bothered
returning our calls. After 1 week of calling more than once a day we
finally talked to a live person who said "you got a site, what's the
big deal". Encore, if this is your attempt at "customer service" then
I suggest that you find another line of business where you don't deal
with the public. We also let KOA know what had happened and they
actually responded immediately and apologized even though it wasn't
their fault. Thank you KOA for caring!!!
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