I have camped Spruce Lake RV resort for the past 4 years. It seems each year the thought or need for customer service is lacking. The retirees are very pleasant and helpful however management was not. We got the "whatever" attitude.
If the services paid for are not available during your stay, you will be given the option to pack up and leave, with no consideration for your family and vacation, all while no refund of any deposit or fees. The resort then fills your spot with another customer who will have the same problems while being charged the resort fees.
With friends we had 3 sites this last reservation. Each of us paid for full hook up, $218.69 for 3 nights $72.90 a night a piece. Pretty pricey for camping however that was not our problem. If you pay for a service, you should receive a service, if the service is broken, you should be accommodated and or refunded for the service paid but not received. We were told if we left that night, our last night, we would get that night refunded and nothing else. I asked what about the last 2 nights/days without the services we paid for? When the problem was presented to the camp office, we were told they already knew about the problem. So why did they have us set up camp in this site?
On our 3rd day at the site we were offered to move sites, however, by listening to other campers they had issues with their electricity tripping their breakers too but at least theirs could be reset. So the hassle of the move would not guarantee us electricity. Also, our friends did not have a tow truck for the day as she was called into work/hospital on emergency and we planned a fun outdoor excursion in the Rocky Mountains and un-hooking, packing up and moving RVs and sites would be time consuming and take away from the purpose of us being in Estes.
We planned our meals using devices needing electricity. If we knew we would not have electricity we would have planned our meals accordingly or brought our generator.
We decided to make the most of it. We went into town, bought more food items not needing electricity to prepare and decided we were going to enjoy the pool and hot tub after a long day, however, on the pool fence was a "The Pool is Closed For Repair" sign.
I can see if we were asking for a full refund. We were not. We were asking for a refund of the services not received, some kind of accommodation and for the owners of the campsite to be accountable for their resort and lack of services. Possible solutions or suggestions that would made customer relations better: refund partial payment, offer free fishing or other electrical options to our site. Instead we were treated as if we were the ones with the problem.
Also for those considering this campground, there are extra fees. If you want to fish the cost is 10.50 a day per person with a 2 fish minimum whether you catch fish or not.
If you need to dump there is an extra $15 fee
Wifi-I got better service using my provider with wifi turned off.
Also beware, you are asked for 50% deposit for your stay. If you need to cancel, no matter how far out or what the emergency, you WILL NOT receive a refund.
This campground is not of resort calibur.
On a positive note it is nice to see the pond is stocked, the retirees are pleasant, the grounds are clean and as with any area in Estes, the backdrop is beautiful.
Unfortunately, will not return to this campground simply due to bad service and management. Frankly, management and CFO just do not care about their customers.