cleanliness and physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.
This is the second time we have stayed at this RV park. We stayed at this park last year and liked the park so we were happy when it was on our trip again. This stay was a bit different. The staff was friendly, bathrooms were well kept. There was hardly anyone at the campground this year. Couple things to note: 1. The pool was out of order when we stayed. 2. During the night we had our converter blow out. Not sure if it was because it wore out or if there was dirty power coming in from the electrical line. Note to self and everyone, remember to use a power surge protector on your incoming power line!
We have stayed at your park on many occasions for several days at a time,in the past as we travel yearly through Van Horn. We have never had a complaint until our last stay.
I realize that this park is in West Texas and there is a lot of wind and dust, but in the past the Store/Office, Laundry Room and Restrooms have been dusted on a daily basis. This trip we found just the opposite.
The washers were so dirty that I had to clean them out before washing my clothes. The shelf above the washers ,the window sill, bookcase and folding table were covered in dust. You could tell that this room hadn't been dusted on a daily basis.
The merchandise in the store/office had dust so thick you could leave your fingerprint. The fixtures in the restrooms like the hand soap dispensers were the same..
We had seen the staff on previous stays always cleaning and dusting. This trip the store/office staff was only seen making crafts, Not once during our stay did I see any dusting or cleaning done.
Like I said, This is West Texas and there is a lot of dust, which means that extra attention should be paid to keeping the areas as clean as possible.
The Grounds and sites were very well maintained as always. Maintenance was always working to keep the park clean and the amenities working properly. Just had a problem with the cleanliness of the store/office, restrooms and laundry.
We will still continue to stay here on our travels through Van Horn, as the staff was friendly and very helpful and we love the Café. Food and service in the Café is excellent.
We stayed here In December on our way to the west coast from Florida and then again in January on our return trip. The park is older, but well kept. We enjoyed dining at the Café. The cook and server were so friendly, it was like having diner entertainment. Our site was plenty long for our 41 foot 5th wheel. In December, we were given a site that had a tree that would have scratched the side of our RV getting out. So, the park kept the site behind us empty so we could back out. When we stayed here in January we were able to get a site without a tree. Between the camp sites there is an area that looks like during warmer times of the year there might be grass. I would have given the overall rating a 5, but in December and January there were too many burr weeds. We had to carefully watch where the dog walked, so he would not pick up sticker burrs. Even in the dog park there were sticker burrs. Other than that, there was a nice dog park. The wifi was average. At times it worked better than others. The office staff was wonderful and very helpful with area information. While here we were able to visit Carlsbad Caverns. I also enjoyed some beautiful sunrise and sunsets here. The stars at night were also a beautiful site.
If you are in a 45 foot motorhome and pulling a trailer or car, this is an ideal RV park when on I-10 in West Texas. It is absolutely "Big Rig Friendly". We were over 60 feet long and had room to spare. For its ease of access for BIg Rigs, I give it 5 stars. (Not looking for fancy landscaping and fountains when I am driving long trips.) I have stayed in many parks in Texas and some are most definitely not for long rigs. You will not go wrong with this one if you want safe and easy access after a long day of driving.
Stayed there for four nights in the last of December through the 2nd of January. Got cold, like 16 degrees with some wind. Van Horn Texas is pretty much dried up. One grocery, one dollar store, few motels, couple of gas st.ations and a hospital that acts as the pharmacy although I went there to get a prescription and they were closed. One good Mexican restaurant call Loupe's or something like that. The park has a small cafe, propane, a office lobby area with ice and a few grocery items. The spaces were pull though (dirt/gravel roads and parking) with full 50 amp, water and sewer. Lot of people came in during afternoon and moved on next morning. Dozen or so stayed for several days. Looks to be an old KOA that is pretty well maintained. Not much for landscaping, bushes, trees. Pool was closed for winter. Mngt was helpful and nice. Good for a day or two layover.
Level sites, friendly staff. Nice quiet park close enough to the highway. Nice pool. We left our EMS at the campsite and of course we didn't realize that until the next day. We called them and luckily they found it still hooked to the pedestal. Whew.... they mailed it to our home. We will stay there again when traveling thru Texas. Can't wait to visit when the cafe is open.
we stayed here overnight on our way to Fort Worth. What a nice surprise! The grounds are very well kept. The pool was clean and inviting! They have 2 Pet runs! We recommend this campground to anyone passing through or staying for a visit to the mountains!
Had the pleasure of staying in the park twice; once going to Austin and then again on the way back. All the sites are pull through. The sites are level. Obviously full hook ups. They are dog friendly with two nice dog enclosures and they are horse friendly with stables available. There's also a small pond for fishing and lots of bunnies and quail running around. The park is far enough from the highway to give it the feeling of being in the country, but easy to find. During the months of October to April, there's a cafe that has received very good reviews, but unfortunately we were there in May. Staff is friendly and helpful too. Directed us to a very nice local restaurant for breakfast. There's a nice pool, but we didn't take advantage of it. We didn't use any of the facilities such as restrooms or laundry, but based on our initial experience, I would expect nothing but nice and well kept facilities. We plan to return to Austin in the fall and plan to stay there again. We've joked that we need to get a horse too so we can take advantage of the stables!
Ratings for this park are too high. Very dirty & dusty, compounded because no one goes the speed limit, including the staff. Isn't there something to put on the roads to keep dust down?
Restrooms are not clean. I don't think you can because they desperately need remodeled. There are not any no smoking signs in the restrooms, so you get a shot of smoke usually when using them.
One shower is down, hot water control is broken, leaving 2 showers for the men.
The working staff are friendly and sociable.
The, "Pond" is surrounded by apparently abandoned buildings and a vehicle sitting on the ground. An aerator would do wonders for the lake.
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Response from Van Horn RV Park
3/21/2017 8:06:37 AM
Thank you for your review. We are glad to take this opportunity to answer your concerns.
The park has a water truck that is used on the roads on a regular basis. However, due to the climate the roads dry out rapidly.
Our restrooms are cleaned on a daily schedule after the previous days guests check out and prior to the current days guests arrival. As with any public area that sees constant use they do need maintenance. This maintenance is scheduled during the portion of the year when usage is at a minimum and will provide the least inconvenience to our guests since the restrooms will need to be closed.
No Smoking signs are posted in both restrooms as well as other signs stating that no smoking is allowed in any of our buildings. This is also stated in the park brochure that each guest receives upon check in.
The shower that was down in the men's restroom was reported to park management by the guest that was using it at the time of the failure and it was repaired within 4 hours after this report.
The buildings near the pond are not abandoned. two are trailers that are used by groups as stages when reunions and other events are held at the park. One building is our "Saloon" that is also used during such events. these buildings a made to look old and rustic in the setting of the western days of West Texas. Many of our guests use the "Saloon" as a photo op and the post card of it is one of our best selling postcards.
The vehicle that you mentioned is parked in the very back of our property well away from any guest services and belongs to one of our long term guests who uses it regularly as a work truck. It has current registration and is not a derelict vehicle.
We appreciate your comments especially with regards to our staff.
J and N
Reviews: 1 Helpful Reviews: 0
Date of Stay: March, 2017
Off the highway a short distance to make for a quiet night. Office staff very friendly. Restaurant on site serves well-prepared comfort food. Pecan cobbler with ice cream for desert was great!
What a pleasant surprise to pull in and be welcomed by a staff that was so efficient. All spaces are large. Ours was 100'. We went to the on-site cafe for dinner and breakfast. The meals were great and the staff were so happy to be there and you could just tell it was a well run RV park. We would recommend this to everyone.
I cannot say enough about this very friendly and quiet RV park. The sites are not on top of each other and are pull throughs. The cafe isn't fancy, but the food is good. You will not be disappointed. We will make a point to stay when we travel through Texas.
Last minute stop after a long hour drive, searched the phone internet and found this place to be most accommodating. Personnel very friendly and had all hookups for a moderate rate. It helps to be a Good Sam member.
We got there after closing, but left us the lot # and paperwork.
All hookups worked great, bathrooms were older, yet very clean. Restaurant menu a little pricey.
We are new to Rving. Found this RV Park to have it all. Loved the Cafe, we had the Salisbury steak dinner and then a country egg and sausage breakfast. It was great. Convenience store had a little of everything. Personnel very friendly and inviting. Look forward to returning some day.
Very nice RV Park. Big Rig friendly. Plenty of room on the sites. Mountain views are wonderful. This park was a KOA park until May 2015 when new ownership declined to continue as KOA. You have all the great things that KOA offers you- including a cafe that is open 7 days a week for breakfast and dinner. Super friendly staff. WIFI gets a little slow when the park is full. I will return here in the future
While they think of themselves as only an overnight stop, this camp ground is much more than that. The sites are designed to give you lots of space on either side. The place is clean and well kept. The cafe on site is great, the store has what you need and the people are friendly. Take the time to talk to them
While jokingly Van Horns claim to fame is that it's 150 miles to the nearest Walmart and the diesel fried chicken. There is lots to do and see in the area. That includes Carlsbad caverns, gradalupe mountians, Marfa Prada, the town of Mafa, the McDonald Obsevatory, Ft Davis, and the beauty of the desert itself. I spent a week there and felt very comfortable the entire time.
Don't miss this little oasis in the desert. Your time spent there will be well worth it.
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The three-number rating that accompanies each campground listing in the directory gives readers an at-a-glance assessment of a campground's amenities, cleanliness and environment.
How to read the Good Sam Rating 10/10 /10. All three ratings categories are measured on a scale of 1 to 10, with 10 being the best.Less than 1 percent of parks or campgrounds receive the coveted 10 / 10 / 10 rating, which indicates superior facilities that are well maintained, clean, well-appointed restrooms and a highly appealing appearance.Campgrounds are inspected annually by dedicated RVers like you.
Completeness of facilities
10 / 10 / 10 The first campground rating evaluates completeness and quality of facilities.In this category we rate interior roads, sites, registration area, hookups, recreation, swimming, security, laundry, store and building maintenance.
Cleanliness and physical characteristics of restrooms and showers
10 / 10 / 10 The second rating category concerns the cleanliness and physical characteristics of toilets, walls, showers, sinks/counters/mirrors and floor. If a park achieves a full point in each of the above, it receives a star (), indicating exceptionally clean restrooms.
Also rated are physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
Visual Appeal and Environmental Quality
10 / 10 / 10
This category addresses the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.