cleanliness and physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.
NOT DOG FRIENDLY. I was told after my dog pooped in front of an employee that the owner is going to start fining people $25 who allow their dogs to poop outside the dog parks. I said it may be difficult to get them there before hand. Doesn't matter. Walk briskly I was told, I do. That is fine for me, but tell that to someone with a walker and a dog. The owner of the park should be going after the people who don't pick up their poop. There is poop everywhere, People dont pick up their poop in the dog park either. This is just another dumb rule made by an enlightened management.
Thouroughly enjoyed our 1 week stay. Staff is extremely courteous and responsive. Facilities were clean, orderly and the general atmosphere was very friendly.
All the guests also seem to be outgoing, friendly and helpful.
We had an issue with hooking-up the motorhome, and it was promptly and courteously taken care of.
We found this experience more satisfying and pleasant than some of the other high-end (and expensive) parks.
We plan to return next year.
Pros: well kept, everything is clean, bathrooms immaculate, folks at the office friendly as can be, good location to explore the Coachella Valley. Nice two section dog park.
Cons: doesn’t meet advertised amenities: WiFi did not work for the whole week we were there, comes on for 15 sec, then goes off, office said they were having problems for a long time and it was being worked on. We were 100 ft from the office and could never use it. The pool may be heated, but not to a temperature a human could get into! Could hardly get your feet in without freezing. The jacuzzi was nice and warm and bubbly. They are no picnic tables at many sites although they advertise each site has one (we did not ask about it as it was too cold to sit outside for us, although others did).
We love this place! We've stayed here twice and plan to stay again in the near future. Centrally located to lots of activities and restaurants. Clean bathrooms with lots of amenities. Staff is very friendly and always willing to help.
This is a wonderful facility. We have stayed here several times and have always been pleased. The facility is super clean. The staff is very friendly and the price is reasonable. We will always stay here whenever in the area. Thanks to all of you for making us feel welcome
We have stayed at this facility for differing periods of time for the past 8 years. The front end staff have always been efficient and friendly. The restrooms and laundry very clean. The past 3 times we have been sited at the south wall. Overall we have found that the facility has become tired. The planters along the south boundary have become home to weeds and litter. Work camper trailers and sites were visually unappealing. The price per night is representative of a 5 star facility which currently would rate 3 stars.
What a cute campground!! Everyone was so friendly - from the staff to the other guests. The owners really go out of their way to add nice touches to make you feel welcome - from coffee with flavored creamer in the morning to personal care items in the bathrooms! I can't wait to return (wish I could have stayed longer!)
We had a short stay but loved the place. Upon arrival in the office we were greeted by the office staff, I mean the whole office staff. They were wonderful and walked us thought our stay with offerings of help in anyway. The people who stay here for extended time are wonderful too. Made some great friends. I would definitely recommend this RV resort to anyone.
The phone and check-in staff were very friendly and helpful. The sites had a tall shrub on each side, so one had the feeling of separation. My complaint and the reason for "except for . . . " was the WiFi. I would prefer NO WiFi to the claim of WiFi at each site. The login process was difficult because the connection was so poor, I often couldn't login. After many "drops" and failures, I walked to the office with computer In tow. The young man that maintained the WiFi was there. Sorry to say, all I got were excuses on why it didn't work - "we are at capacity". Yes, the rate I paid for my space was the IN SEASON rate, high enough that I should expect all things to work. Five years ago, one could expect WiFi problems. But, today, the problem is solvable.
Shadows hills staff got the message. I could not feel more welcome. My wife, I and our dog are just overnighting but they gave us agreatull through. Sites are concrete slab separates by well maintained grass. They collect your trash daily and recycle. Provide poop bags for your dog. Wi-Fi works.lead me to my site and ran that fresh cookies back to me when they came out of the oven.
Nice looking, clean, easy access from freeway, level concrete pads to park on, friendly, helpful staff, quick, easy check-in. BUT -- not especially big rig friendly. Took two people to 'shoehorn' our 43-ft coach into our assigned spot. And the next morning, our neighbor was not at all happy about needing to move his truck so we could pull out.
Given the tight spaces, we'd probably not stay there again...however if your RV is under 40-ft this would be a nice place to spend some time.
Great place, great staff, it was a wonderful experience and we will surely be back. They even had a nice dog park for our little Yorkshire Pickles and a bag of treats in the welcome packet. Their pool was very nice, the bathrooms were extremely clean and even had perfume and toothpaste along with all kinds of other bathroom goodies with no charge.
I would highly recommend this place to anyone!
Information, views and opinions expressed on this website are the views of the person posting the message, do not reflect the views of Good Sam, and are not endorsed, supported, encouraged, sanctioned, verified or agreed upon by Good Sam.
The three-number rating that accompanies each campground listing in the directory gives readers an at-a-glance assessment of a campground's amenities, cleanliness and environment.
How to read the Good Sam Rating 10/10 /10. All three ratings categories are measured on a scale of 1 to 10, with 10 being the best.Less than 1 percent of parks or campgrounds receive the coveted 10 / 10 / 10 rating, which indicates superior facilities that are well maintained, clean, well-appointed restrooms and a highly appealing appearance.Campgrounds are inspected annually by dedicated RVers like you.
Completeness of facilities
10 / 10 / 10 The first campground rating evaluates completeness and quality of facilities.In this category we rate interior roads, sites, registration area, hookups, recreation, swimming, security, laundry, store and building maintenance.
Cleanliness and physical characteristics of restrooms and showers
10 / 10 / 10 The second rating category concerns the cleanliness and physical characteristics of toilets, walls, showers, sinks/counters/mirrors and floor. If a park achieves a full point in each of the above, it receives a star (), indicating exceptionally clean restrooms.
Also rated are physical characteristics of restrooms, including interior construction, adequate supplies/odor free, adequate number of facilities, exterior appearance and location in relation to park spaces, and interior appearance.
Visual Appeal and Environmental Quality
10 / 10 / 10 This category addresses the park's setting and site layout, function and identification of signage, overall exterior building maintenance, noise, trash disposal, litter and debris around the grounds and sites, and appearance of grounds, sites and entrance area.